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For many travelers, Antarctica is a bucket-list destination, a once-in-a-lifetime opportunity to touch all seven continents. In 2023, a record-breaking 100,000 tourists made the trip. But the journey begs a fundamental question: What do we risk by traveling to a place that is supposed to be uninhabited by humans? And as the climate warms, should we really be going to Antarctica in the first place? SHOW NOTES: Kara Weller: The Impossible Dilemma of a Polar Guide Marilyn Raphael: A twenty-first century structural change in Antarctica’s sea ice system Karl Watson: First Time in Antarctica Jeb Brooks : 7 Days in Antarctica (Journey to the South Pole) Metallica - Freeze 'Em All: Live in Antarctica Learn about your ad choices: dovetail.prx.org/ad-choices…
Content provided by Cognitive Search Podcast. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Cognitive Search Podcast or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Elevate self-service & support with AI-powered apps built on a unified cognitive search and insights platform
Content provided by Cognitive Search Podcast. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Cognitive Search Podcast or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Elevate self-service & support with AI-powered apps built on a unified cognitive search and insights platform
Contact centers have transformed from being cost centers to revenue centers. Customer support is no longer a reactive action of pacifying an irate customer and resolving their issue. It’s now about proactively supporting a customer, enabling them to self-serve, and converting them into brand advocates. The focus has shifted from support to experience and the role of support leaders has evolved from improving CSAT and reducing churn rate to delighting customers and growing them. Our guest today, Vishal Sharma, CTO, SearchUnify has witnessed this transformation first hand and has worked with enterprises across industries to help them scale their support operations. Tune into this episode and hear him shed light on: - What are the major pain points of support leaders? - How can they make the most of their AI investment? - How can they measure the ROI of their AI investments? - How is cognitive search the underlying technology that powers support apps?…
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