Android Backstage, a podcast by and for Android developers. Hosted by developers from the Android engineering team, this show covers topics of interest to Android programmers, with in-depth discussions and interviews with engineers on the Android team at Google. Subscribe to Android Developers YouTube → https://goo.gle/AndroidDevs
…
continue reading
Player FM - Internet Radio Done Right
Checked 6d ago
Added three years ago
Content provided by Karen Stephens. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Karen Stephens or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Similar to Hotel Moment
The power of Data is undeniable. And unharnessed - it’s nothing but chaos. Making data your ally. Using it to lead with confidence and clarity. Host Jess Carter is solving problems in real-time to reveal what’s possible. Helping communities and people thrive. This is Data Driven Leadership, a show brought to you by Resultant.
…
continue reading
BBC Radio 5 live’s award winning gaming podcast, discussing the world of video games and games culture.
…
continue reading
Show notes are at https://stevelitchfield.com/sshow/chat.html
…
continue reading
Material is a weekly discussion about the Google and Android universe. Your intrepid hosts try to answer the question, “What holds up the digital world?” The answer, so far, is that it’s Google all the way down. Hosted by Andy Ihnatko and Florence Ion.
…
continue reading
Investor Shayle Kann is asking big questions about how to decarbonize the planet: How cheap can clean energy get? Will artificial intelligence speed up climate solutions? Where is the smart money going into climate technologies? Every week on Catalyst, Shayle explains the world of climate tech with prominent experts, investors, researchers, and executives. Produced by Latitude Media.
…
continue reading
1
Defensive Security Podcast - Malware, Hacking, Cyber Security & Infosec
Jerry Bell and Andrew Kalat
5k
200
Defensive Security is a weekly information security podcast which reviews recent high profile cyber security breaches, data breaches, malware infections and intrusions to identify lessons that we can learn and apply to the organizations we protect.
…
continue reading
TechStuff is getting a system update. Everything you love about Tech Stuff now twice the bandwidth with new hosts, Oz Woloshyn (Sleepwalkers) and Karah Preiss (Sleepwalkers). Oz and Karah bring humour and wit to the table as they break down what's happening in tech...and what it says about us. TechStuff is the podcast where technology meets culture. We speak to the folks building the future to understand what tomorrow will look like and how our technology is changing us: how we live, how we ...
…
continue reading
Tom Merritt and the team help you stay up to date with an independent, authoritative and trustworthy tech news briefing. Become a member at https://plus.acast.com/s/dtns. Hosted on Acast. See acast.com/privacy for more information.
…
continue reading
Every Friday and Sunday, Slate’s popular daily news podcast What Next brings you TBD, a clear-eyed look into the future. From fake news to fake meat, algorithms to augmented reality, Lizzie O’Leary is your guide to the tech industry and the world it’s creating for us to live in.
…
continue reading
Player FM - Podcast App
Go offline with the Player FM app!
Go offline with the Player FM app!
))
Daily Deals
Podcasts Worth a Listen
SPONSORED
S
Species Unite
“If we march into that village and we start trying to persecute people for using poison, something that's very illegal, nobody's going to talk to us. We're not going to find out where the poison came from. We're not going to be able to shut anything down. We should take the approach that people are using poison because they're desperate, because they see no other alternative.” – Andrew Stein Andrew Stein is a wildlife ecologist who spent the past 25 years studying human carnivore conflict from African wild dogs and lions in Kenya and Botswana to leopards and hyenas in Namibia. His work has long focused on finding ways for people and predators to coexist. He is the founder of CLAWS , an organization based in Botswana that's working at the intersection of cutting-edge wildlife research and community driven conservation. Since its start in 2014 and official launch as an NGO in 2020, CLAWS has been pioneering science-based, tech-forward strategies to reduce conflict between people and carnivores. By collaborating closely with local communities, especially traditional cattle herders, CLAWS supports both species conservation and rural livelihoods—making coexistence not just possible, but sustainable.…
Hotel Moment
Mark all (un)played …
Manage series 3383055
Content provided by Karen Stephens. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Karen Stephens or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Welcome to the Hotel Moment Podcast, presented by Revinate, where we discuss how hotel technology shapes every moment of hoteliers’ experiences. Join us as we explore cutting-edge technology that is transforming the hospitality industry and hear from experts and visionaries who are shaping the future of the guest experience. The Hotel Moment podcast features insights and interviews with top players in the hospitality industry across North America, Europe, and Asia Pacific. Once a week, we speak with hospitality professionals who have a real sense of what it’s like to work in this industry and what the direction of travel and consumer trends mean for the world right now. Technology is changing the hotel industry faster than we know. Tune in to the show to discover more about how the latest developments in AI and other technologies are shaping hospitality, and enjoy hearing from our community of hoteliers.
…
continue reading
126 episodes
Share
Mark all (un)played …
Manage series 3383055
Content provided by Karen Stephens. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Karen Stephens or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Welcome to the Hotel Moment Podcast, presented by Revinate, where we discuss how hotel technology shapes every moment of hoteliers’ experiences. Join us as we explore cutting-edge technology that is transforming the hospitality industry and hear from experts and visionaries who are shaping the future of the guest experience. The Hotel Moment podcast features insights and interviews with top players in the hospitality industry across North America, Europe, and Asia Pacific. Once a week, we speak with hospitality professionals who have a real sense of what it’s like to work in this industry and what the direction of travel and consumer trends mean for the world right now. Technology is changing the hotel industry faster than we know. Tune in to the show to discover more about how the latest developments in AI and other technologies are shaping hospitality, and enjoy hearing from our community of hoteliers.
…
continue reading
126 episodes
All episodes
×
1 Transforming the hotel guest experience with personalization and predictive analytics | with Dana Cariss 23:52
23:52 
Play Later 
Play Later 
Lists 
Like 
Liked23:52
Play Later Play Later Lists Like LikedIn this insightful episode of Hotel Moment, Karen Stephens speaks with Dana Cariss, Senior Vice President of Revenue Strategy at CoralTree Hospitality, about how his company leverages data to drive revenue while delivering exceptional guest experiences across their diverse portfolio. Dana shares his journey with CoralTree Hospitality, which has grown from 8 properties in 2019 to over 40 hotels and 1,200 vacation rental keys today. Throughout the conversation, he emphasizes the importance of consolidating data and using it to understand total guest value beyond traditional metrics like acquisition costs. CoralTree's four-year journey to build a single data warehouse has enabled them to analyze guest spending at the transaction level — revealing surprising insights about channel value and creating opportunities for highly targeted marketing. Dana also addresses the challenges of technology integration, the potential drawbacks of industry consolidation, and the need for curiosity in developing effective revenue strategies. What You'll Learn: How to leverage transaction-level data to personalize marketing communications Why tracking where guests spend resort credits is the "silver bullet" for effective personalization The surprising truth that OTA bookings often generate more total on-property revenue than direct bookings How "seventh-level segmentation" dramatically improves email marketing conversion rates Practical strategies for consolidating data from multiple systems into a unified dashboard The importance of curiosity and challenging assumptions in revenue management How to balance service delivery with technology enhancements in luxury properties If you enjoyed this episode, don’t forget to subscribe, rate, and review it on Apple Podcasts and Spotify. Instructions on how to do this are here . Connect with Dana Cariss here: LinkedIn CoralTree Hospitality Connect with Karen here: LinkedIn Revinate Follow the podcast here: LinkedIn Episode Highlights: [04:49] Managing diverse portfolio types - Dana explains the challenge of managing revenue strategy across CoralTree's diverse portfolio, which includes branded hotels (Marriott, Hilton, Hyatt), independent luxury properties, and vacation rentals. This requires a "flexible thinking" approach, as revenue strategies differ dramatically from a resort in California to a boutique hotel in Chicago to vacation rentals in Colorado. Dana emphasizes how their success stems from having great people empowered to make decisions daily across these varying property types. [07:10] Focus on service in luxury properties - Dana highlights that before discussing technology and communication strategies, luxury properties must prioritize service delivery. He shares experiences from their newly opened Pier 66 property in Fort Lauderdale, where guests are recognized by name throughout their arrival journey. This attention to personal service creates the foundation for guest loyalty, which technology then enhances through personalized anticipation of needs at properties like Terranea Resort. [10:04] Consolidating data for guest insights - CoralTree Hospitality has spent four years consolidating data from multiple systems into a single warehouse. They've integrated PMS, sales and catering, point of sale, and financial data at the transaction level. This allows them to analyze not just whether guests use resort credits, but precisely where they spend them, which Dana describes as "the silver bullet" for personalization. Understanding spending patterns enables truly tailored communications that drive higher conversion rates. [13:03] The power of deep segmentation - Dana reveals that conversion rates improve dramatically with deeper segmentation. Rather than sending generic mass emails, CoralTree creates "buckets of consumers" based on personas, then takes segmentation several levels deeper based on spending patterns and amounts. Dana references a partner finding that the "seventh level of segmentation" produced the best email conversion rates. This approach shifts marketing from "shotgun to rifle" precision, drastically improving engagement compared to the mass email approaches of the past. [15:40] Technology evolution and integration challenges - Looking at future technology trends, Dana highlights the continued development of Customer Data Platforms (CDPs) to better understand guest personas and journeys. He expresses hope for improved integrations across the industry, noting that data fragmentation remains a significant challenge despite years of effort to consolidate information. Dana also raises concerns about industry consolidation, questioning whether larger companies offering numerous services can maintain expertise in each area versus specialized providers excelling in specific niches. [22:32] Challenging assumptions with data - One of the most surprising insights from Dana's data analysis challenges conventional wisdom about direct bookings. While direct bookings offer lower acquisition costs (single-digit percentages versus higher costs for OTA bookings), their data reveals that in many cases, guests who book through third parties and intermediaries actually spend as much or more on property than direct bookers. This insight demonstrates the importance of measuring total guest value beyond booking channel metrics, using consolidated data dashboards to make more informed revenue decisions. Chapters: 00:00 - Intro 03:11 - Dana's journey with CoralTree Hospitality 04:49 - Managing different property types 07:10 - Blending efficiency with luxury service 10:04 - Using data to understand guest spending 13:03 - Segmentation for personalized marketing 14:40 - Technology evolution in luxury hospitality 17:12 - The importance of integrations 19:54 - Advice for centralizing data 22:32 - Direct vs. indirect booking insights 24:27 - The value of curiosity in revenue strategy If you enjoyed this episode, don’t forget to subscribe, rate and review it on Spotify and Apple Podcasts. Instructions on how to do this are here . Hotel Moment Podcast is handcrafted by our friends over at: fame.so Previous guests include: Shannon Knapp, CEO of Leading Hotels of the World (LHW), Patrick Norton of Brittain Resorts & Hotels, Shawn Jereb of Montage International, Carlo Del Mistro, Chief Digital Officer of Ennismore, Jason Pirock of Springboard Hospitality, and many more. Are you a hospitality industry leader with insights to share? We're always looking for innovative voices to join our conversation about the future of hospitality technology. If you'd like to be a guest on an upcoming episode of Hotel Moment, we'd love to hear from you! Our podcast reaches thousands of hospitality professionals worldwide, and we're particularly interested in perspectives on: Innovation in hospitality technology Guest experience transformation Revenue optimization strategies Emerging industry trends Express your interest in being a guest → Check out the three most downloaded episodes: Revinate’s new CEO — on a mission to empower hoteliers with data-driven technology | with Bryson Koehler Guests define what luxury means today | with Shannon Knapp Your commercial strategy as an evolution and not a revolution | with Jennifer Hill…
1 How technology is transforming hotel data security | with Matthijs Welle 29:21
29:21 Play Later Play Later Lists Like Liked29:21
Play Later Play Later Lists Like LikedIn this insightful episode of Hotel Moment, Bryson Koehler, CEO of Revinate, engages in a thought-provoking conversation with Matthijs Welle, CEO of Mews, about the critical importance of data security in the hospitality industry. As technology continues to transform hotel operations, that same technology should keep up with the security challenges that hoteliers face. Together, they discuss: The evolution of hotel technology from legacy DOS systems to modern, integrated platforms How cybercriminals have become increasingly sophisticated in their targeting of hotel systems Practical strategies for protecting guest data, including single sign-on, two-factor authentication, and proper user access management The vital role of employee education and awareness in preventing security breaches The importance of maintaining clean, actionable data without compromising security Approaches for building a tech stack that balances innovation with robust security measures Matthijs emphasizes that while technology solutions like two-factor authentication are crucial, the human element remains the most vulnerable point in security systems. He stresses the importance of having security champions within hotels who regularly educate staff about emerging threats and best practices. Don't miss this essential conversation about safeguarding your hotel's most valuable asset: guest data. If you enjoyed this episode, don’t forget to subscribe, rate, and review it on Apple Podcasts and Spotify. Instructions on how to do this are here . Connect with Matthijs here: LinkedIn Mews Connect with Bryson here: LinkedIn Revinate Follow the podcast here: LinkedIn Episode Highlights: [02:04] The democratization of hotel technology - Matthijs reflects on how hotel technology has evolved dramatically over the past 20 years, from DOS-based systems that required extensive training to modern, flexible solutions. He notes that today, hoteliers have the freedom to build technology stacks uniquely suited to their properties and guest needs. This shift has been so profound that technology considerations are increasingly influencing brand decisions, with some properties even reconsidering their brand affiliations to gain more technological flexibility. [09:54] The critical role of staff education in security - While discussing the growing sophistication of cyber threats, Matthijs emphasizes that technological solutions alone aren't enough. He stresses the importance of educating frontline staff who have access to sensitive data, explaining that single sign-on and two-factor authentication can reduce vulnerabilities, but proper staff awareness remains essential. Matthijs describes security as a "long-term game" that requires ongoing education to counter evolving criminal tactics. [14:14] Strategic approaches to data access management - Matthijs outlines practical steps for protecting guest data, beginning with thoughtful control of who has access to what information. He recommends that hotels carefully evaluate whether staff members, such as housekeeping, really need access to complete guest profiles. He advocates for single sign-on as "one of the best ways to protect your company" despite the significant investment required, and emphasizes the importance of teaching staff never to Google login pages, as this is where criminals often set traps through misleading ads. Chapters: 00:00 - Intro 01:00 - The evolution of hotel technology 03:30 - How brand dynamics are changing with technology 06:00 - Modern security challenges in hospitality 09:30 - Educating staff on security threats 12:00 - Building security-focused technology teams 14:00 - Best practices for protecting guest data 17:30 - The role of Google in security challenges 19:30 - Balancing data utility with security 21:30 - Approaching tech stack design strategically 24:00 - How Mews is investing in security 27:30 - Closing thoughts If you enjoyed this episode, don’t forget to subscribe, rate and review it on Spotify and Apple Podcasts. Instructions on how to do this are here . Hotel Moment Podcast is handcrafted by our friends over at: fame.so Previous guests include: Shannon Knapp, CEO of Leading Hotels of the World (LHW), Patrick Norton of Brittain Resorts & Hotels, Shawn Jereb of Montage International, Carlo Del Mistro, Chief Digital Officer of Ennismore, Jason Pirock of Springboard Hospitality, and many more. Are you a hospitality industry leader with insights to share? We're always looking for innovative voices to join our conversation about the future of hospitality technology. If you'd like to be a guest on an upcoming episode of Hotel Moment, we'd love to hear from you! Our podcast reaches thousands of hospitality professionals worldwide, and we're particularly interested in perspectives on: Innovation in hospitality technology Guest experience transformation Revenue optimization strategies Emerging industry trends Express your interest in being a guest → Check out the three most downloaded episodes: Revinate’s new CEO — on a mission to empower hoteliers with data-driven technology | with Bryson Koehler Guests define what luxury means today | with Shannon Knapp Your commercial strategy as an evolution and not a revolution | with Jennifer Hill…
1 Immersive hotel experiences: Bridging technology and human connection | with Bashar Wali 35:15
35:15 Play Later Play Later Lists Like Liked35:15
Play Later Play Later Lists Like LikedIn this episode of Hotel Moment, Karen Stephens sits down with Bashar Wali, founder and CEO of Practice Hospitality and This Assembly. With over three decades of experience in the hospitality industry, Bashar brings a refreshing perspective on creating immersive and human-centered hotel experiences. Tune in as they discuss: Why passion is the most underrated quality in hospitality and how looking at human behavior, rather than trends, creates lasting impact How hotels can balance technological innovation with the crucial element of human connection The difference between "memorable" and "forgettable" hotels, and why this distinction matters more than traditional ratings Why loyalty programs often miss the mark, with Bashar declaring "Points are not loyalty. Points are bribery!" How hotels can learn from retail's commitment to removing friction from the customer journey The concept of ultra-personalization as the future of luxury in hospitality Bashar also shares his perspectives on hotel marketing in the digital age, the misuse of "Instagrammable moments," and why hoteliers need to think of themselves as retailers with perishable inventory. His candid insights challenge industry norms while offering practical advice for hoteliers seeking to create meaningful connections with their guests. If you enjoyed this episode, don’t forget to subscribe, rate, and review it on Apple Podcasts and Spotify. Instructions on how to do this are here . Connect with Bashar Wali here: LinkedIn Practice Hospitality This Assembly Connect with Karen here: LinkedIn Revinate Follow the podcast here: LinkedIn Episode Highlights: [10:05] The importance of human connection - Bashar emphasizes that without human connection, hotels become mere commodities. "If I don't connect with you, you're just a place. I walk in, I walk out, I get what I need, I move on." He argues that while technology can streamline processes, the hospitality industry must not lose the human touch that makes experiences memorable. Hotels need to balance efficiency with creating opportunities for meaningful interactions that make guests feel they belong, rather than just providing shelter. [13:17] The misconception of loyalty programs - In one of the most candid moments of the episode, Bashar declares, "Points are not loyalty. Points are bribery!" He challenges the industry's reliance on points-based loyalty programs, suggesting that true loyalty comes from making guests feel seen and understood. Using examples from his own experiences, he illustrates how personalization and anticipating guest preferences create genuine loyalty that outlasts any points-based incentive system. [08:50] Technology's role in removing friction - Bashar views technology's purpose in hospitality as removing friction from the guest experience. "Technology's job is to remove the friction," he states, pointing to how airlines have streamlined processes while still maintaining human interaction during flights. He criticizes the hotel industry for being "dinosaurs" when it comes to technology, particularly in booking processes, and advocates for using technology to eliminate administrative tasks so staff can focus on meaningful guest interactions. Chapters: 00:00 - Intro 02:10 - The role of passion in hospitality and the pitfall of trend-chasing 05:24 - The difference between memorable and forgettable hotels 07:35 - Balancing technology and human connection in hospitality 10:05 - Why tribal connection matters in guest experience 12:23 - Ultra-personalization as the future of luxury 15:34 - The role of emotional intelligence in service 18:00 - Beyond points: Creating true guest loyalty 19:22 - Redefining CRM in hospitality 21:03 - Authentic content vs. manufactured "Instagrammable moments" 25:22 - Digital marketing strategy for the modern hotel 29:12 - Brand building as a long-term investment 30:20 - Advice for operators: Partnership over service provision If you enjoyed this episode, don’t forget to subscribe, rate and review it on Spotify and Apple Podcasts. Instructions on how to do this are here . Hotel Moment Podcast is handcrafted by our friends over at: fame.so Previous guests include: Shannon Knapp, CEO of Leading Hotels of the World (LHW), Patrick Norton of Brittain Resorts & Hotels, Shawn Jereb of Montage International, Carlo Del Mistro, Chief Digital Officer of Ennismore, Jason Pirock of Springboard Hospitality, and many more. Are you a hospitality industry leader with insights to share? We're always looking for innovative voices to join our conversation about the future of hospitality technology. If you'd like to be a guest on an upcoming episode of Hotel Moment, we'd love to hear from you! Our podcast reaches thousands of hospitality professionals worldwide, and we're particularly interested in perspectives on: Innovation in hospitality technology Guest experience transformation Revenue optimization strategies Emerging industry trends Express your interest in being a guest → Check out the three most downloaded episodes: Revinate’s new CEO — on a mission to empower hoteliers with data-driven technology | with Bryson Koehler Guests define what luxury means today | with Shannon Knapp Your commercial strategy as an evolution and not a revolution | with Jennifer Hill…
1 Women in hotel tech: Georgine Muntz on driving change in hospitality 26:43
26:43 Play Later Play Later Lists Like Liked26:43
Play Later Play Later Lists Like LikedIn this insightful conversation, Karen Stephens speaks with Georgine Muntz, CEO of Visual Matrix, about her journey from accounting to leading a property management system company that serves thousands of hoteliers. Georgine shares how her diverse background in finance and technology prepared her to address the hospitality industry's technological lag, which she estimates to be about ten years behind other sectors. Listen as they explore: Georgine's strategy for moving clients from on-premise solutions to cloud-based platforms, reducing transition time to just one hour How Visual Matrix's adoption of API standards is helping hotels integrate with new technology more efficiently The importance of developing relationships with other technology providers to solve the industry's "finger-pointing" problem Georgine's founding of the Women's Innovation Council to elevate diverse voices in hospitality tech How Georgine is leveraging PMS technology to help combat human trafficking in hotels Her advice for women seeking to advance to C-suite roles and board positions Georgine also shares her vision for the future of hospitality technology, predicting continued movement toward cloud solutions and more options for hoteliers beyond brand-mandated systems. This episode provides valuable insights for hoteliers looking to improve their tech stack. and for women navigating career paths in the hospitality industry. If you enjoyed this episode, don’t forget to subscribe, rate, and review it on Apple Podcasts and Spotify. Instructions on how to do this are here . Connect with Georgine here: LinkedIn Visual Matrix Connect with Karen here: LinkedIn Revinate Follow the podcast here: LinkedIn Episode Highlights: [04:28] Bringing financial expertise to hospitality tech - Georgine explains how her background in finance provided essential skills for succeeding in hospitality tech. She emphasizes the importance of understanding business metrics and financial drivers for anyone seeking to advance in their career. This foundation has helped her identify how to move the hospitality industry forward from outdated on-premise technologies to more integrated cloud-based solutions. [05:37] Solving data silos and system integration - As CEO of Visual Matrix, Georgine has tackled one of hospitality's biggest challenges: fragmented systems and poor integration. Her team created a streamlined one-hour process to move hotels from on-premise to cloud solutions without disruption. Additionally, Visual Matrix adopted industry standards for APIs to enable faster integration with new technologies — reducing implementation time from months to days while maintaining security. [09:08] Building technology relationships to eliminate finger-pointing - Georgine reveals how Visual Matrix addressed hoteliers' biggest complaint about technology providers: finger-pointing. Through a relationship-based approach with tech partners, they've achieved an impressive 98% resolution rate for inbound issues without referring customers elsewhere. This approach has transformed the support experience for hoteliers facing technical problems across multiple systems. [11:20] The Women's Innovation Council - Recognizing the lack of diverse voices in hospitality technology, Georgine co-founded the Women's Innovation Council to bring forward perspectives that weren't being heard. The council includes women from across the hospitality ecosystem — hotel owners, operators, and technology providers — to accelerate innovation through collaboration. While focused on women's voices, the council welcomes men to participate in meetings and contribute to solutions. [17:43] Using PMS technology to combat human trafficking - Georgine shares how Visual Matrix is leveraging its technology to help combat human trafficking in hotels without putting staff at risk. By enabling safe documentation of suspicious activities through the PMS and housekeeping systems, they can feed data to organizations tracking criminal patterns. This initiative demonstrates how technology can be applied to address serious social issues while also protecting hotels from potential litigation. [22:32] Vision for the future of hospitality tech - Looking forward, Georgine predicts that the industry will continue transitioning from on-premise to cloud-based solutions over the next 3-5 years, though progress may be slow. Georgine anticipates less reliance on brand-mandated technology requirements and more options for hoteliers. Her personal goal is to see technology working for hotels rather than against them, while also increasing the representation of women in C-suite positions throughout the industry. Chapters: 00:00 - Intro 02:13 - Welcome Georgine Muntz 02:38 - From financial background to hospitality technology 04:53 - The importance of understanding business financials 05:37 - Addressing data silos and systems integration 07:55 - The value of technology relationships and standard APIs 09:08 - Solving the finger-pointing problem 11:20 - The Women's Innovation Council 13:37 - Advice for women seeking board positions 17:43 - Using PMS technology to combat human trafficking 22:32 - Vision for the future of hospitality technology 24:55 - Final thoughts: Goals for women in hospitality leadership If you enjoyed this episode, don’t forget to subscribe, rate and review it on Spotify and Apple Podcasts. Instructions on how to do this are here . Hotel Moment Podcast is handcrafted by our friends over at: fame.so Previous guests include: Shannon Knapp, CEO of Leading Hotels of the World (LHW), Patrick Norton of Brittain Resorts & Hotels, Shawn Jereb of Montage International, Carlo Del Mistro, Chief Digital Officer of Ennismore, Jason Pirock of Springboard Hospitality, and many more. Are you a hospitality industry leader with insights to share? We're always looking for innovative voices to join our conversation about the future of hospitality technology. If you'd like to be a guest on an upcoming episode of Hotel Moment, we'd love to hear from you! Our podcast reaches thousands of hospitality professionals worldwide, and we're particularly interested in perspectives on: Innovation in hospitality technology Guest experience transformation Revenue optimization strategies Emerging industry trends Express your interest in being a guest → Check out the three most downloaded episodes: Revinate’s new CEO — on a mission to empower hoteliers with data-driven technology | with Bryson Koehler Guests define what luxury means today | with Shannon Knapp Your commercial strategy as an evolution and not a revolution | with Jennifer Hill…
1 Navigating the future of hospitality tech | with Mercedes Blanco 20:59
20:59 Play Later Play Later Lists Like Liked20:59
Play Later Play Later Lists Like LikedIn this episode of Hotel Moment, host Karen Stephens welcomes Mercedes Blanco, Chief Partnerships Officer at The Hotels Network. With nearly two decades of experience in hospitality tech and digital marketing, Mercedes offers valuable perspectives on the evolving hospitality technology landscape. Together, they discuss: How hoteliers should approach building their tech stack, starting with understanding their baseline needs and their unique customer base Why hotels need to take more control of their direct channels to maintain their voice and identity in the digital space The importance of embracing AI as an enhancement tool rather than fearing it as a replacement for human roles Mercedes' work with Women in Travel Thrive, a nonprofit organization she co-founded to support women in the hospitality industry through training, coaching, and networking opportunities Mercedes emphasizes the need for hotels to be proactive in their technology adoption rather than reactive, especially when it comes to AI and direct channel management. She also shares insights about creating better collaboration between technology partners to better serve their hotel clients. Meet Karen and Mercedes at HITEC 2025 this year in Indianapolis! If you enjoyed this episode, don’t forget to subscribe, rate, and review it on Apple Podcasts and Spotify. Instructions on how to do this are here . Connect with Mercedes Blanco here: LinkedIn The Hotels Network Connect with Karen here: LinkedIn Revinate Follow the podcast here: LinkedIn Episode Highlights: [05:01] Taking control of hotel direct channels - Mercedes expresses concern about hotels failing to control their own channels, particularly those that reflect their voice and identity. She emphasizes the importance of proactively taking ownership of websites, tech partnerships, and AI implementation to stay ahead in the industry rather than facing the same late adoption issues as when the internet first emerged. Mercedes advises hoteliers to understand their tech stack fundamentals, identify their baseline needs, and then build relationships with partners that will serve them long-term. [10:15] Approaching AI in hospitality - Mercedes discusses the transformative potential of AI in hospitality while addressing common fears. She leads an initiative sharing best practices and trends related to AI in the hotel industry, noting that a common theme among experts is that AI should enhance human capabilities rather than replace them. Mercedes encourages hoteliers to experiment with AI responsibly, pointing out that it can handle repetitive tasks, allowing staff to focus more on delivering genuine human experiences to guests. She reminds listeners that technological advancements throughout history have always created new opportunities and roles even as they changed existing ones. [13:02] Women in Travel Thrive - Mercedes shares the origin story and mission of Women in Travel Thrive, a nonprofit organization she co-founded to support women in the hospitality industry. The initiative began during the pandemic in 2020 as a one-time movement to help women return to their roles in the industry but evolved into a permanent nonprofit due to overwhelming support. Today, the organization offers free training, coaching sessions, resume writing assistance, and networking opportunities to thousands of members. Mercedes highlights their upcoming "Day of Impact" event to be held in conjunction with HSMAI and HITECH in Indianapolis in June. Chapters: 00:00 - Intro 02:36 - Recap of ITB Berlin 03:40 - Mercedes' journey in hospitality tech 05:31 - Building an effective hotel tech stack 08:40 - Bridging the gap between tech and hospitality teams 10:15 - AI's role in transforming hospitality 13:02 - Women in Travel Thrive nonprofit organization 16:07 - Leadership training and professional development 18:07 - The importance of financial empowerment for women 18:49 - The future of hospitality tech 20:21 - Outro If you enjoyed this episode, don’t forget to subscribe, rate and review it on Spotify and Apple Podcasts. Instructions on how to do this are here . Hotel Moment Podcast is handcrafted by our friends over at: fame.so Previous guests include: Shannon Knapp, CEO of Leading Hotels of the World (LHW), Patrick Norton of Brittain Resorts & Hotels, Shawn Jereb of Montage International, Carlo Del Mistro, Chief Digital Officer of Ennismore, Jason Pirock of Springboard Hospitality, and many more. Are you a hospitality industry leader with insights to share? We're always looking for innovative voices to join our conversation about the future of hospitality technology. If you'd like to be a guest on an upcoming episode of Hotel Moment, we'd love to hear from you! Our podcast reaches thousands of hospitality professionals worldwide, and we're particularly interested in perspectives on: Innovation in hospitality technology Guest experience transformation Revenue optimization strategies Emerging industry trends Express your interest in being a guest → Check out the three most downloaded episodes: Revinate’s new CEO — on a mission to empower hoteliers with data-driven technology | with Bryson Koehler Guests define what luxury means today | with Shannon Knapp Your commercial strategy as an evolution and not a revolution | with Jennifer Hill…
1 Building loyalty with the next gen: Hospitality for kids and teens | with Alicia Zur-Szpiro 27:04
27:04 Play Later Play Later Lists Like Liked27:04
Play Later Play Later Lists Like LikedIn this thought-provoking episode of Hotel Moment, host Karen Stephens is joined by Alicia Zur-Szpiro, Co-founder and Creative Director of Wanderland London, a pioneering consultancy focused exclusively on kids and teens in the hospitality industry. Alicia brings her diverse background in game design, toy invention, and children's publishing to address what she sees as a significant gap in the hotel industry. Together, they discuss: Why the $850 billion kids and teens market remains largely untapped by hotels The critical importance of engaging with teens, who are often an "invisible guest segment" in hospitality How hotels can incorporate children and teens throughout the entire guest journey, from pre-arrival to post-stay Practical, low-cost ways to engage younger guests that don't require major renovations The powerful impact of targeting teens who, by age 16, will have already cemented their brand loyalties for life Strategies for city hotels to differentiate themselves through family-friendly offerings Alicia emphasizes that delighting children and teens isn't just about keeping families happy during their stay—it's about securing their loyalty for decades to come. When a family has a successful hotel experience, they're likely to return year after year, creating tremendous lifetime value. Moreover, today's teens will soon be independent travelers making their own booking decisions. Don't miss this eye-opening conversation that challenges the hospitality industry to rethink how it engages with its youngest guests—and the substantial rewards that await those who do it well. Download The Global Kids Hospitality Report 2025 from Wanderland London. If you enjoyed this episode, don’t forget to subscribe, rate, and review it on Apple Podcasts and Spotify. Instructions on how to do this are here . Connect with Alicia Zur-Szpiro here: LinkedIn Wanderland London Connect with Karen here: LinkedIn Revinate Follow the podcast here: LinkedIn Episode Highlights: [07:21] The overlooked teen segment - Alicia highlights how the teen segment (roughly ages 11-18) remains largely invisible in the hospitality industry despite its enormous potential. While many hotels have offerings for younger children, teenagers often fall through the cracks. Alicia recommends treating teens more like adults in communications, avoiding speaking down to them or pandering. She suggests offering alternatives to screen time that could appeal to both teens and parents—such as classic board games or family games that create moments of togetherness after dinner. Small touchpoints throughout the stay, especially at check-in when teens are typically overlooked, can make a significant difference in how they experience the hotel. [12:26] Building pre-arrival relationships with children - Alicia explains the value of the period between booking and arrival—which could be weeks or months—as a prime opportunity to build excitement and engagement with children and teens. While hotels typically focus pre-arrival communications on adults ("Would you like to book a treatment? Would you like to book a meal?"), shifting focus to younger guests can start building valuable relationships before they even arrive. Alicia suggests sending surveys or quizzes directed specifically at children rather than parents. "If the hotel can start to build that relationship with the child or the teenager, you're already halfway towards that really loyal kind of bonded relationship," she explains. This early engagement helps create anticipation and sets the stage for a more meaningful stay. [13:22] Securing lifetime loyalty through family experiences - One of the most compelling points Alicia makes is about the long-term value of delighting children and teens. When families have a successful hotel experience that works for both parents and children, they're far more likely to return repeatedly rather than risk trying somewhere new. "When you know that a holiday works for you and your children, you're just going to go back time and time again, year after year," she notes. "Whereas adults on their own are more likely to be a bit adventurous because there's kind of lower stakes. Whereas if you've delighted the family and the kids, you've locked in that family for life." This creates tremendous lifetime value for hotels that can successfully engage the whole family. Chapters: 00:00 - Intro 02:17 - About Wanderland London and the kids industry 04:22 - The size and potential of the kids and teens market 07:21 - Understanding and engaging the teen segment 12:26 - Pre-arrival engagement strategies 16:37 - Creating memorable experiences in urban hotels 18:47 - Teens as future decision makers 21:00 - Brand loyalty formation by age 16 23:17 - Small changes with big impact 25:26 - The opportunity for hotels to lead in this space 28:26 - Outro If you enjoyed this episode, don’t forget to subscribe, rate and review it on Spotify and Apple Podcasts. Instructions on how to do this are here . Hotel Moment Podcast is handcrafted by our friends over at: fame.so Previous guests include: Shannon Knapp, CEO of Leading Hotels of the World (LHW), Patrick Norton of Brittain Resorts & Hotels, Shawn Jereb of Montage International, Carlo Del Mistro, Chief Digital Officer of Ennismore, Jason Pirock of Springboard Hospitality, and many more. Are you a hospitality industry leader with insights to share? We're always looking for innovative voices to join our conversation about the future of hospitality technology. If you'd like to be a guest on an upcoming episode of Hotel Moment, we'd love to hear from you! Our podcast reaches thousands of hospitality professionals worldwide, and we're particularly interested in perspectives on: Innovation in hospitality technology Guest experience transformation Revenue optimization strategies Emerging industry trends Express your interest in being a guest → Check out the three most downloaded episodes: Revinate’s new CEO — on a mission to empower hoteliers with data-driven technology | with Bryson Koehler Guests define what luxury means today | with Shannon Knapp Your commercial strategy as an evolution and not a revolution | with Jennifer Hill…
1 Culture is the beginning and the end of your hotel | with Agnelo Fernandes 31:46
31:46 Play Later Play Later Lists Like Liked31:46
Play Later Play Later Lists Like LikedIn this thought-provoking episode of Hotel Moment, host Karen Stephens is joined by Agnelo Fernandes, CEO of Cote Hospitality, a visionary leader with over two decades of experience in luxury hospitality and strategic growth. Agnelo takes us through his journey of transforming Cote Hospitality, an emerging hotel management company with deep roots going back over a hundred years as a family-owned business. Together, they discuss: How Agnelo has approached rebranding and repositioning Cote Hospitality for strategic growth The crucial role of culture in building a successful hospitality organization Balancing technological innovation with the human element that defines hospitality Strategies for developing a clear brand identity and value proposition Agnelo's unique approach to leadership and talent development The future of hospitality with AI as a complementary tool to enhance guest experiences Agnelo shares his philosophy that "culture is the beginning and end of pretty much any organization," and explains how this mindset has shaped his leadership style. He also offers valuable insights for vendors on how to build meaningful partnerships with hospitality companies rather than focusing on transactional relationships. Don't miss this inspiring conversation that gets to the heart of what makes hospitality special — the authentic human connections that technology should enhance, not replace. If you enjoyed this episode, don’t forget to subscribe, rate, and review it on Apple Podcasts and Spotify. Instructions on how to do this are here . Connect with Agnelo Fernandes here: LinkedIn Cote Hospitality Connect with Karen here: LinkedIn Revinate Follow the podcast here: LinkedIn Episode Highlights: [03:21] Cote Hospitality's evolution and vision - Agnelo describes Cote Hospitality as an emerging hotel management company with deep roots going back over a hundred years as a family-owned operation. Currently focused on the boutique space, they own and operate a dude ranch in Arizona with over 200 horses and a resort in Minnesota, with plans to expand into glamping and other outdoor hospitality ventures that blend independent resort experiences with outdoor adventures. [05:09] Passion for people and storytelling - Agnelo shares that his purpose in life centers around his love for connecting with people at all levels. He explains how the best storytellers are in the hospitality industry, and how he approaches each day with gratitude, which breeds positivity and confidence that trickles throughout the organization. His focus remains on meaningful connections rather than transactional aspects of business, which drives him to be the best version of himself. [08:52] Balancing technology with personalization - Under Agnelo's leadership, Cote Hospitality has undergone a comprehensive digital transformation focused on simplification. He emphasizes that technology decisions start with a fundamental question: "What do our guests need, and how can we simplify that workflow?" Their implementation of Revinate has enabled them to understand guests more deeply, allowing for hyper-targeted personalization while maintaining the human element that defines hospitality. [15:48] Culture as the foundation of success - Agnelo reveals that culture and leadership top the list of strategic priorities at Cote Hospitality, even above revenue goals. His first two years as CEO involved resetting culture — making minor tweaks in some areas and major cleanses in others. He fosters an environment where team members feel valued and empowered to innovate, encouraging them to take risks with the safety net of leadership support, creating a culture where authentic expression is celebrated. [25:39] Building genuine partnerships, not transactions - When discussing vendor relationships, Agnelo emphasizes that he evaluates potential partners in the first 90 seconds of conversation based on whether they can connect authentically and understand his needs. He values those who position themselves as trusted advisors rather than transactional sellers, appreciating vendors who do thorough research, speak the hotelier's language, and focus on solutions rather than products. As he puts it, "People buy from people they like, and people they trust." [26:22] Embracing AI as hospitality's future - Looking ahead five years, Agnelo identifies artificial intelligence as the most transformative force in hospitality. At Cote Hospitality, teams spend an hour weekly exploring how AI can solve problems and inspire new approaches. He views AI not as a replacement for human interaction but as a powerful complement that can enhance personalization at scale. Having tracked AI developments for three years, Agnelo has identified 40 different aspects of their business that could be transformed by this technology while maintaining the people-first approach that defines hospitality. Chapters: 00:00 - Intro 03:21 - About Cote Hospitality 05:09 - What keeps Agnelo in hospitality 07:16 - Innovation and leadership 12:17 - What sets successful destination hotels apart 15:22 - Fostering strong company culture 20:48 - How to work with vendors 26:22 - Future trends in hospitality 31:07 - Closing If you enjoyed this episode, don’t forget to subscribe, rate and review it on Spotify and Apple Podcasts. Instructions on how to do this are here . Hotel Moment Podcast is handcrafted by our friends over at: fame.so Previous guests include: Shannon Knapp, CEO of Leading Hotels of the World (LHW), Patrick Norton of Brittain Resorts & Hotels, Shawn Jereb of Montage International, Carlo Del Mistro, Chief Digital Officer of Ennismore, Jason Pirock of Springboard Hospitality, and many more. Are you a hospitality industry leader with insights to share? We're always looking for innovative voices to join our conversation about the future of hospitality technology. If you'd like to be a guest on an upcoming episode of Hotel Moment, we'd love to hear from you! Our podcast reaches thousands of hospitality professionals worldwide, and we're particularly interested in perspectives on: Innovation in hospitality technology Guest experience transformation Revenue optimization strategies Emerging industry trends Express your interest in being a guest → Check out the three most downloaded episodes: Revinate’s new CEO — on a mission to empower hoteliers with data-driven technology | with Bryson Koehler Guests define what luxury means today | with Shannon Knapp Your commercial strategy as an evolution and not a revolution | with Jennifer Hill…
1 Give guests an experience they can’t get anywhere else | with Kurt Bjorkman 28:50
28:50 Play Later Play Later Lists Like Liked28:50
Play Later Play Later Lists Like LikedIn this engaging episode of Hotel Moment, Karen Stephens speaks with Kurt Bjorkman, Chief Operating Officer at The Ranch at Laguna Beach, about creating exceptional guest experiences and sustainable practices in luxury hospitality. Drawing from his fascinating background as a scuba instructor and his 14-year tenure at The Ranch, Kurt shares valuable insights on: How to create and deliver local experiences that guests can't get anywhere else — from ocean activities to artisanal workshops The importance of authentic communication throughout the guest journey, including personalized pre-stay emails written by Kurt himself Their innovative sustainability initiatives with a revolutionary system that transforms glass bottles into sand for their golf course The value of building meaningful connections with the local community to create unique guest experiences Strategies for balancing technology with human touch in modern hospitality Kurt also discusses The Ranch's journey from renovation to reimagination, and shares his perspective on creating fulfilling hospitality careers at all levels. Don't miss this insightful conversation about elevating guest experiences while prioritizing environmental stewardship. If you enjoyed this episode, don’t forget to subscribe, rate, and review it on Apple Podcasts and Spotify. Instructions on how to do this are here . Connect with Kurt Bjorkman here: LinkedIn The Ranch at Laguna Beach Connect with Karen here: LinkedIn Revinate Follow the podcast here: LinkedIn Episode Highlights: [02:29] Location and property overview - Kurt provides a vivid description of The Ranch at Laguna Beach's unique setting — nestled where the canyon meets the sea in coastal Orange County. The property spans 87 acres, including a golf course, half-acre farm, and cafes along the beach — offering guests a distinct experience that combines natural beauty with luxury amenities. [08:05] Creating memorable experiences - Kurt emphasizes that while design and amenities are important, what truly resonates with guests are opportunities to experience something they couldn't do at home. The Ranch focuses on creating achievable, enjoyable experiences that connect guests with the local community, from kayaking with dolphins to learning surfboard shaping from industry pioneers. [19:52] Building community connections - Drawing inspiration from properties like Ashford Castle in Ireland, Kurt discusses how The Ranch has developed meaningful partnerships with local artisans, experts, and businesses to create authentic experiences for guests. He emphasizes that every location, regardless of setting, has unique stories and people willing to share them. [24:27] Innovative sustainability practices - Kurt shares the fascinating story of how The Ranch became the first property in the continental United States to implement a glass-to-sand recycling system. This innovative program now produces 70 tons of sand annually for their golf course bunkers — demonstrating their commitment to practical sustainability solutions. Chapters: 00:00 - Intro 02:29 - The Ranch at Laguna Beach: A unique setting 05:15 - From scuba instructor to hospitality leader 08:05 - Creating memorable guest experiences 10:06 - Technology and guest communication 14:20 - Authentic marketing approaches 19:52 - Community partnerships and local experiences 24:27 - Sustainability initiatives 28:25 - Career legacy and industry impact If you enjoyed this episode, don’t forget to subscribe, rate and review it on Spotify and Apple Podcasts. Instructions on how to do this are here . Hotel Moment Podcast is handcrafted by our friends over at: fame.so Previous guests include: Shannon Knapp, CEO of Leading Hotels of the World (LHW), Patrick Norton of Brittain Resorts & Hotels, Shawn Jereb of Montage International, Carlo Del Mistro, Chief Digital Officer of Ennismore, Jason Pirock of Springboard Hospitality, and many more. Are you a hospitality industry leader with insights to share? We're always looking for innovative voices to join our conversation about the future of hospitality technology. If you'd like to be a guest on an upcoming episode of Hotel Moment, we'd love to hear from you! Our podcast reaches thousands of hospitality professionals worldwide, and we're particularly interested in perspectives on: Innovation in hospitality technology Guest experience transformation Revenue optimization strategies Emerging industry trends Express your interest in being a guest → Check out the three most downloaded episodes: Revinate’s new CEO — on a mission to empower hoteliers with data-driven technology | with Bryson Koehler Guests define what luxury means today | with Shannon Knapp Your commercial strategy as an evolution and not a revolution | with Jennifer Hill…
1 Voice of opportunity: Turning caller inquiries into revenue strategies | a Revinate webinar 44:45
44:45 Play Later Play Later Lists Like Liked44:45
Play Later Play Later Lists Like LikedRevinarora, Melissa McMullin, Dominic Donatoni, and Jack Newkirk explore the untapped potential of hotel voice channel and its impact on direct bookings and guest experience. Together, they discuss: Why the voice channel is neglected, not dead, and why it should contribute 30-38% of a hotel’s business How 58% of guests call before booking, and why personalized interactions drive higher ADR The importance of removing barriers for guests and reservation agents to boost conversion rates How the concept of Ikigai can reduce 200% turnover in reservation teams through career development A case study showing how small voice channel improvements recovered $1.2M in annual revenue Practical strategies for leveraging guest data to drive direct bookings and enhance guest relationships How aligning marketing, revenue, and operations teams creates a stronger, more effective voice strategy Listen in to discover how hotels can maximize voice channel potential, increase direct bookings, and empower their reservation teams for long-term success. If you enjoyed this episode, don’t forget to subscribe, rate, and review it on Apple Podcasts and Spotify. Instructions on how to do this are here . Connect with the speakers here: Melissa McMullin Dominic Donatoni Jack Newkirk Connect with Karen here: LinkedIn Revinate Follow the podcast here: LinkedIn Episode Highlights: [00:08:43] The voice channel isn't dead, it's neglected - The experts debunk the myth that hotel voice channels are obsolete, noting that this narrative benefits those profiting from online bookings. A healthy hotel should generate 30-38% of its business through voice, which often delivers higher ADR than digital channels. Voice stands out by offering personalized experiences and building trust through human connection. Hoteliers who invest in and optimize voice can unlock a major revenue opportunity that many competitors overlook—treating it as a sales channel, not just an operational tool. [00:15:14] Data-driven guest engagement strategy - Capturing comprehensive guest data during calls unlocks powerful sales opportunities, with 64% of guests booking on their first call, making initial interactions crucial. By gathering travel purposes, preferences, and contact details, hotels can enable personalized follow-ups, marketing automation, and stronger guest relationships. Implementing systematic data capture goes beyond transactions, building a robust customer database that drives future revenue. [00:20:47] Creating workplace fulfillment through Ikigai - The discussion highlights Ikigai (workplace fulfillment) as key to reducing the 200% turnover rate in reservation teams. It centers on four components: loving your job, excelling at it, fair pay, and meaningful impact. For hotel managers, training, recognition, and career development foster engagement, while employee fulfillment directly boosts guest satisfaction and revenue growth. [00:34:22] Converting inquiries into revenue - The experts analyze how improving voice channel conversion rates can significantly impact revenue. A 3% increase in conversions, combined with proactive outbound calls and email nurturing, can recover over $1.2 million in annual revenue for a medium-sized property. This approach allows hoteliers to maximize existing resources without additional marketing costs. Key strategies include equipping agents with the right tools, implementing coaching programs, and establishing systematic follow-up processes to capture lost business. Chapters: 00:00 - Intro 03:00 - Understanding the guest booking journey: Breaking down barriers 08:43 - Debunking the “voice channel is dead” myth 14:35 - Voice teams as revenue drivers: Changing perceptions 20:47 - Ikigai: Creating purpose in the workplace 25:08 - Data capture: Turning information into revenue 31:04 - Real world impact: Revenue optimization case study 43:56 - Key takeaways: Voice channel success strategies 44:39 - Outro If you enjoyed this episode, don’t forget to subscribe, rate and review it on Spotify and Apple Podcasts. Instructions on how to do this are here . Hotel Moment Podcast is handcrafted by our friends over at: fame.so Previous guests include: Shannon Knapp, CEO of Leading Hotels of the World (LHW), Patrick Norton of Brittain Resorts & Hotels, Shawn Jereb of Montage International, Carlo Del Mistro, Chief Digital Officer of Ennismore, Jason Pirock of Springboard Hospitality, and many more. Are you a hospitality industry leader with insights to share? We're always looking for innovative voices to join our conversation about the future of hospitality technology. If you'd like to be a guest on an upcoming episode of Hotel Moment, we'd love to hear from you! Our podcast reaches thousands of hospitality professionals worldwide, and we're particularly interested in perspectives on: Innovation in hospitality technology Guest experience transformation Revenue optimization strategies Emerging industry trends Express your interest in being a guest → Check out the three most downloaded episodes: Revinate’s new CEO — on a mission to empower hoteliers with data-driven technology | with Bryson Koehler Guests define what luxury means today | with Shannon Knapp Your commercial strategy as an evolution and not a revolution | with Jennifer Hill…
1 If you’re willing to pay, we will give it to you | with Casper Overbeek 27:55
27:55 Play Later Play Later Lists Like Liked27:55
Play Later Play Later Lists Like LikedKaren Stephens sits down with Casper Overbeek, Chief Product Officer at citizenM, to explore how the brand is revolutionizing guest loyalty and personalization in hospitality. Together, they discuss: citizenM's journey from 10 to 38 hotels across prime locations in Europe and the US The development and success of their paid subscription loyalty program, which now has 45,000 active members Their groundbreaking approach to guaranteed availability and rate parity The distinct differences between European and American preferences for personalization How technology enables better guest experiences while improving operational efficiency The role of continuous feedback in shaping guest experience improvements Listen in to discover how citizenM is redefining luxury hospitality through innovative technology, strategic personalization, and a deep understanding of guest preferences. If you enjoyed this episode, don’t forget to subscribe, rate, and review it on Apple Podcasts and Spotify. Instructions on how to do this are here . Connect with Casper Overbeek here: LinkedIn citizenM Hotels Connect with Karen here: LinkedIn Revinate Follow the podcast here: LinkedIn Episode Highlights: [02:51] Brand overview and growth - Casper shares citizenM's journey from its founding 15 years ago to its current portfolio of 38 hotels. He explains how the brand was created to solve key traveler pain points, focusing on providing great locations, comfortable rooms with the right technology, and welcoming common spaces. The expansion from 10 to 38 hotels during his tenure demonstrates the success of this approach. [07:38] Innovation in loyalty programs - citizenM's paid subscription model emerged from careful listening to guest needs. Two main pain points emerged: guaranteed availability and price security. The program now offers guaranteed availability 48 hours in advance and ensures members always get the best rate, with 15% off the best available rate. This innovative approach has attracted 45,000 active members. [14:21] The power of guest feedback - Casper describes their comprehensive approach to gathering guest feedback, including micro-feedback tools throughout the journey, regular webinars, and even direct WhatsApp communication with some members. This constant flow of feedback helps shape their service improvements and technological innovations. [24:49] European vs American personalization - One of the most fascinating insights Casper shares is the distinct difference between European and American preferences for personalization. Europeans prefer recognition without intrusion, while Americans seek customization and control over their experience. This understanding shapes how citizenM approaches service delivery in different markets. Chapters: 00:00 - Intro 02:51 - citizenM brand overview 07:38 - Innovation in loyalty programs 14:21 - Guest feedback systems 19:34 - Technology and operational efficiency 24:49 - Cultural differences in personalization 28:12 - Future of hospitality innovation 31:24 - Outro If you enjoyed this episode, don’t forget to subscribe, rate and review it on Spotify and Apple Podcasts. Instructions on how to do this are here . Hotel Moment Podcast is handcrafted by our friends over at: fame.so Previous guests include: Shannon Knapp, CEO of Leading Hotels of the World (LHW), Patrick Norton of Brittain Resorts & Hotels, Shawn Jereb of Montage International, Carlo Del Mistro, Chief Digital Officer of Ennismore, Jason Pirock of Springboard Hospitality, and many more. Are you a hospitality industry leader with insights to share? We're always looking for innovative voices to join our conversation about the future of hospitality technology. If you'd like to be a guest on an upcoming episode of Hotel Moment, we'd love to hear from you! Our podcast reaches thousands of hospitality professionals worldwide, and we're particularly interested in perspectives on: Innovation in hospitality technology Guest experience transformation Revenue optimization strategies Emerging industry trends Express your interest in being a guest → Check out the three most downloaded episodes: Revinate’s new CEO — on a mission to empower hoteliers with data-driven technology | with Bryson Koehler Guests define what luxury means today | with Shannon Knapp Your commercial strategy as an evolution and not a revolution | with Jennifer Hill…
1 Don’t be afraid to start from scratch | with Hans Meyer 20:22
20:22 Play Later Play Later Lists Like Liked20:22
Play Later Play Later Lists Like LikedKaren Stephens sits down with Hans Meyer, Co-Founder and Managing Director of Zoku, about revolutionizing the hospitality industry through innovative design and community-focused spaces. Together, they discuss: Hans's journey from corporate hospitality roles to becoming a pioneer in hybrid hospitality concepts The inspiration behind Zoku, which came from interviewing 150 global nomads and experiencing the lifestyle firsthand How Zoku's unique design combines living, working, and social spaces to combat the disconnection often felt by long-term travelers The importance of food and beverage in fostering genuine community connections The role of technology in design and guest experience, including their use of EEG scanning and VR in prototype development The future of hospitality, where the lines between hotels, offices, and community spaces continue to blur Don't miss this insightful conversation about creating spaces that truly serve the evolving needs of modern travelers while building meaningful communities. If you enjoyed this episode, don’t forget to subscribe, rate, and review it on Apple Podcasts and Spotify. Instructions on how to do this are here . Connect with Hans Meyer here: LinkedIn Zoku Connect with Karen here: LinkedIn Revinate Follow the podcast here: LinkedIn Episode Highlights: [04:08] The origins of Zoku - Hans explains that Zoku, meaning family, tribe, or clan in Japanese, was inspired by extensive research with global nomads. After interviewing 150 frequent international travelers, he discovered a common challenge: feeling disconnected when staying in cities where they didn't speak the language. This insight led him to experience the digital nomad lifestyle himself, spending two months each in Buenos Aires, Bali, and Washington, DC, before developing Zoku's concept of a hybrid space combining home, office, and hotel services. [07:35] Innovative room design and social spaces - Breaking from traditional hotel design, Zoku reimagined the typical hotel room by hiding the bed and creating flexible spaces that can function as living areas, offices, or dining spaces. The social areas were strategically placed on the rooftop instead of the ground floor, providing natural light and green spaces that encourage community interaction. The design removes traditional barriers between staff and guests, creating more natural opportunities for connection. [13:12] Technology and innovation in design - Hans reveals Zoku's unique approach to design development, including the use of mobile EEG scanning to measure emotional responses to room prototypes. The company embraces lean startup principles and creates multiple iterations of designs before implementation. Technology is integrated throughout the experience, from optional self-check-in kiosks to sophisticated CO2 monitoring systems that adjust ventilation based on room occupancy. Chapters: 00:00 - Intro 02:09 - Hans's journey in hospitality 04:08 - Origins of Zoku 07:35 - Room design and social spaces 10:19 - Food and beverage as community builder 12:14 - Technology integration 14:20 - Advice for industry innovation 17:14 - Future of hospitality 20:02 - Outro If you enjoyed this episode, don’t forget to subscribe, rate and review it on Spotify and Apple Podcasts. Instructions on how to do this are here . Hotel Moment Podcast is handcrafted by our friends over at: fame.so Previous guests include: Shannon Knapp, CEO of Leading Hotels of the World (LHW), Patrick Norton of Brittain Resorts & Hotels, Shawn Jereb of Montage International, Carlo Del Mistro, Chief Digital Officer of Ennismore, Jason Pirock of Springboard Hospitality, and many more. Are you a hospitality industry leader with insights to share? We're always looking for innovative voices to join our conversation about the future of hospitality technology. If you'd like to be a guest on an upcoming episode of Hotel Moment, we'd love to hear from you! Our podcast reaches thousands of hospitality professionals worldwide, and we're particularly interested in perspectives on: Innovation in hospitality technology Guest experience transformation Revenue optimization strategies Emerging industry trends Express your interest in being a guest → Check out the three most downloaded episodes: Revinate’s new CEO — on a mission to empower hoteliers with data-driven technology | with Bryson Koehler Guests define what luxury means today | with Shannon Knapp Your commercial strategy as an evolution and not a revolution | with Jennifer Hill…
1 From anonymous to appreciated — personalizing for repeat guests | with John Burns 18:34
18:34 Play Later Play Later Lists Like Liked18:34
Play Later Play Later Lists Like LikedKaren Stephens sits down with John Burns, President of Hospitality Technology Consulting, to explore the critical role of personalization in modern hospitality. With decades of experience helping hotels navigate technology and electronic distribution, John offers valuable insights into: The essential transition from anonymous guest interactions to personalized recognition How hotels can effectively select and implement technology solutions The role of staff training in delivering personalized experiences AI's potential to filter complex guest data into actionable insights Strategies for hotels hesitant to adopt new technologies John emphasizes that while personalization is complex, it's not overcomplicated — it's simply essential in today's e-commerce world. He provides practical advice for both independent properties and chain hotels on building effective personalization programs. If you enjoyed this episode, don’t forget to subscribe, rate, and review it on Apple Podcasts and Spotify. Instructions on how to do this are here . Connect with John Burns here: LinkedIn Hospitality Technology Consulting Connect with Karen here: LinkedIn Revinate Follow the podcast here: LinkedIn Episode Highlights: [03:53] The journey from anonymous to appreciated - John discusses the industry's ongoing challenge of moving from asking guests if they've stayed before to welcoming them back properly. He emphasizes that while the technology exists, hotels still struggle to combine all elements effectively to deliver consistent recognition. [06:24] Technology and the human touch - John explains how newer generations of hotel staff are naturally comfortable with technology, but the key is training them on the "why" behind personalization rather than just the mechanics. The focus should be on building and maintaining relationships through small but meaningful guest interactions. [09:52] Strategic technology selection - John outlines the process hotels should follow when choosing technology solutions, starting with determining their status as independent or chain properties, defining desired personalization goals, and assessing existing resources before selecting additional tools. [13:27] AI's role in personalization - While acknowledging concerns about AI, John sees its potential as a powerful filter for the mountains of guest data hotels collect. He envisions AI helping staff identify key guest information in real-time, enabling more meaningful personalized interactions. [16:43] Career Reflections - John shares his most rewarding experiences helping hotel staff discover their capabilities and build confidence in implementing new technologies and processes. Chapters: 00:00 - Intro 02:15 - Early career in hospitality technology 03:53 - The importance of personalization 06:24 - Training staff for personalized service 09:52 - Selecting the right technology 13:27 - AI's potential in hospitality 16:43 - Career reflections 18:00 - Outro If you enjoyed this episode, don’t forget to subscribe, rate and review it on Spotify and Apple Podcasts. Instructions on how to do this are here . Hotel Moment Podcast is handcrafted by our friends over at: fame.so Previous guests include: Shannon Knapp, CEO of Leading Hotels of the World (LHW), Patrick Norton of Brittain Resorts & Hotels, Shawn Jereb of Montage International, Carlo Del Mistro, Chief Digital Officer of Ennismore, Jason Pirock of Springboard Hospitality, and many more. Are you a hospitality industry leader with insights to share? We're always looking for innovative voices to join our conversation about the future of hospitality technology. If you'd like to be a guest on an upcoming episode of Hotel Moment, we'd love to hear from you! Our podcast reaches thousands of hospitality professionals worldwide, and we're particularly interested in perspectives on: Innovation in hospitality technology Guest experience transformation Revenue optimization strategies Emerging industry trends Express your interest in being a guest → Check out the three most downloaded episodes: Revinate’s new CEO — on a mission to empower hoteliers with data-driven technology | with Bryson Koehler Guests define what luxury means today | with Shannon Knapp Your commercial strategy as an evolution and not a revolution | with Jennifer Hill…
1 2025 hospitality market outlook | with Jan Freitag from Costar Group 26:14
26:14 Play Later Play Later Lists Like Liked26:14
Play Later Play Later Lists Like LikedIn this insightful episode of Hotel Moment, Karen Stephens speaks with Jan Freitag, National Director of Hospitality Analytics at CoStar Group. Together, they explore: The 2025 market outlook, with projected RevPAR growth of 1.8% and the continued bifurcation between luxury and economy segments How the "wealth effect" is driving unprecedented growth in luxury and ultra-luxury hotels The evolution of luxury travel from purely leisure to a mix of leisure, corporate, and group business The importance of total stay value versus just room revenue How direct bookings and loyalty programs are reshaping revenue management strategies The impact of post-COVID work patterns on group bookings and corporate travel Jan brings unique insights from CoStar's extensive database, which captures 82% of all US hotel room revenue across 192 countries. His analysis provides valuable guidance for hoteliers navigating the evolving hospitality landscape in 2025. If you enjoyed this episode, don’t forget to subscribe, rate, and review it on Apple Podcasts and Spotify. Instructions on how to do this are here . Connect with Jan Freitag here: LinkedIn CoStar Group Connect with Karen here: LinkedIn Revinate Follow the podcast here: LinkedIn Episode Highlights: [07:35] 2025 market forecast - Jan reveals CoStar's projections for 2025, predicting a 1.8% RevPAR growth with ADR growth making up the majority at around 1.6-1.7%. He notes that 2025 will likely mirror 2024's trends, including strong performance in the luxury segment, robust international outbound travel from the US, and limited pipeline growth. [09:25] The wealth effect on luxury hotels - Jan explains how the "wealth effect" - driven by strong stock market performance, high home values, and low unemployment - is fueling unprecedented growth in luxury hotels. He notes that the number of hotels commanding $1,000+ ADR has tripled from 150 in 2019 to 450 in 2024, reflecting strong demand for high-end experiences. [11:43] Evolution of luxury travel - The conversation explores how luxury travel is evolving from purely leisure to include more group and corporate business. While this shift might impact ADR growth rates, it represents a healthy diversification of revenue streams and reflects changing workplace dynamics post-COVID. Chapters: 00:00 - Intro 02:40 - Jan's background and journey to CoStar 04:49 - CoStar's global data coverage 06:19 - The difference between interesting and actionable data 07:35 - 2025 market forecast 09:25 - Understanding the wealth effect 11:43 - The evolution of luxury travel 14:05 - Total stay value vs room revenue 15:14 - Direct bookings and loyalty programs 17:54 - Post-COVID travel patterns 21:24 - Corporate travel and group meetings 23:35 - Mentorship in hospitality 24:07 - Advice for leveraging data in 2025 If you enjoyed this episode, don’t forget to subscribe, rate and review it on Spotify and Apple Podcasts. Instructions on how to do this are here . Hotel Moment Podcast is handcrafted by our friends over at: fame.so Previous guests include: Shannon Knapp, CEO of Leading Hotels of the World (LHW), Patrick Norton of Brittain Resorts & Hotels, Shawn Jereb of Montage International, Carlo Del Mistro, Chief Digital Officer of Ennismore, Jason Pirock of Springboard Hospitality, and many more. Are you a hospitality industry leader with insights to share? We're always looking for innovative voices to join our conversation about the future of hospitality technology. If you'd like to be a guest on an upcoming episode of Hotel Moment, we'd love to hear from you! Our podcast reaches thousands of hospitality professionals worldwide, and we're particularly interested in perspectives on: Innovation in hospitality technology Guest experience transformation Revenue optimization strategies Emerging industry trends Express your interest in being a guest → Check out the three most downloaded episodes: Revinate’s new CEO — on a mission to empower hoteliers with data-driven technology | with Bryson Koehler Guests define what luxury means today | with Shannon Knapp Your commercial strategy as an evolution and not a revolution | with Jennifer Hill…
1 Navigate AI with authenticity and preserve the human touch | with Evan Crawford 17:58
17:58 Play Later Play Later Lists Like Liked17:58
Play Later Play Later Lists Like LikedIn this insightful episode of Hotel Moment, Karen Stephens explores the evolving role of AI in hospitality with Evan Crawford, Vice President of Marketing at Pyramid Global Hospitality. As Pyramid implements new technology across their benchmark collection of independent hotels, Evan shares valuable perspectives on: How AI can augment rather than replace human interactions in hospitality Strategies for turning vast amounts of data into actionable insights The importance of maintaining authentic communications in an AI-powered world Ways to leverage predictive analytics while preserving personalized guest experiences The challenge of consolidating data across multiple systems for better decision-making With over 60 independent properties in their portfolio, Evan offers practical insights into managing technology implementation while keeping the focus on genuine hospitality experiences. The discussion highlights how hotels can embrace AI's benefits while ensuring technology enhances rather than replaces the human connections that define great hospitality. If you enjoyed this episode, don’t forget to subscribe, rate, and review it on Apple Podcasts and Spotify. Instructions on how to do this are here . Connect with Evan Crawford here: LinkedIn Pyramid Global Hospitality Connect with Karen here: LinkedIn Revinate Follow the podcast here: LinkedIn Episode Highlights: [05:26] AI's role in hospitality - Evan emphasizes that while AI has its place, it should not replace human-to-human interactions in hospitality. He explains that personal touch - interacting with new people, cultures, and experiences - makes travel special. Instead, AI should be used for predictive analysis and efficient segmentation, helping deliver the right message to the right audience at the right time. [07:50] Making data actionable - The conversation turns to the challenge of "analysis paralysis" with big data. Evan discusses how AI can help hotels move from manually digging through guest profiles to automatically identifying preferences and creating surprise and delight experiences based on guest history and behavior patterns. [10:07] Maintaining authenticity - Evan stresses the importance of authentic communication in an AI-driven world. He notes that consumers are becoming more adept at identifying AI-generated content and emphasizes the need for genuine, human-crafted messaging that resonates with guests seeking relaxed, personal experiences. [14:15] Experience-first approach - For independent hotels especially, Evan highlights the importance of focusing on experiences rather than just amenities. This includes establishing relevant partnerships with local businesses and ensuring staff can provide authentic local recommendations that enhance the guest experience. [16:36] Data consolidation goals - Looking ahead to 2025, Evan shares Pyramid's ambitious goal of bringing all their data together in one cohesive dashboard. While acknowledging the complexity of connecting multiple systems, he emphasizes the importance of having actionable data readily available across their property portfolio. Chapters: 00:00 - Intro 00:35 - Welcome and introduction to Evan Crawford 01:22 - Pyramid Global updates for 2025 02:49 - Managing marketing across independent properties 05:26 - AI's evolving role in hospitality 07:50 - From data overwhelm to actionable insights 09:48 - Preserving human authenticity 12:26 - Balancing AI with genuine communication 14:15 - Creating authentic experiences at independent hotels 16:36 - Partnering with local businesses 18:41 - Looking ahead: consolidating data in 2025 21:54 - Closing thoughts on data integration 23:20 - Outro If you enjoyed this episode, don’t forget to subscribe, rate and review it on Spotify and Apple Podcasts. Instructions on how to do this are here . Hotel Moment Podcast is handcrafted by our friends over at: fame.so Previous guests include: Shannon Knapp, CEO of Leading Hotels of the World (LHW), Patrick Norton of Brittain Resorts & Hotels, Shawn Jereb of Montage International, Carlo Del Mistro, Chief Digital Officer of Ennismore, Jason Pirock of Springboard Hospitality, and many more. Are you a hospitality industry leader with insights to share? We're always looking for innovative voices to join our conversation about the future of hospitality technology. If you'd like to be a guest on an upcoming episode of Hotel Moment, we'd love to hear from you! Our podcast reaches thousands of hospitality professionals worldwide, and we're particularly interested in perspectives on: Innovation in hospitality technology Guest experience transformation Revenue optimization strategies Emerging industry trends Express your interest in being a guest → Check out the three most downloaded episodes: Revinate’s new CEO — on a mission to empower hoteliers with data-driven technology | with Bryson Koehler Guests define what luxury means today | with Shannon Knapp Your commercial strategy as an evolution and not a revolution | with Jennifer Hill…
1 Industry experts predict key hospitality trends for 2025 16:09
16:09 Play Later Play Later Lists Like Liked16:09
Play Later Play Later Lists Like LikedIn this forward-looking episode of Hotel Moment, host Karen Stephens, Chief Marketing Officer at Revinate, brings together insights from industry leaders to explore key trends that will shape hospitality in 2025. The episode features perspectives from: Aaron Miller, VP of CRM and Digital at Highgate, discussing the return of hotels and the evolution of guest experiences Carlo Del Mistro, Chief Digital Officer at Ennismore, sharing insights on hyper-personalization and the future of loyalty programs Shawn Jereb, SVP of Revenue Management & Distribution at Montage International, examining group booking trends and pricing strategies Emily Goldfischer, Founder and Editor-in-Chief of hertelier, addressing workplace flexibility and hiring trends Marc Winchell, Corporate CRM at Pacific Hospitality Group, exploring CRM development and direct booking strategies These conversations provide valuable insights into different approaches to guest engagement, loyalty, and revenue generation in today's evolving hospitality landscape. If you would like to tune in to these guests’ previous episodes, please follow the links below. Aaron Miller: No missed opportunities — prioritizing a data collection practice for every property Carlo Del Mistro: “Dis-loyalty” — Ennismore’s unconventional approach to guest loyalty Shawn Jereb: Approachable luxury without losing touch with guests Emily Goldfischer: Women adapt technology to be hospitality’s problem-solvers Marc Winchell: Stop losing loyal guests and take control of the guest journey If you enjoyed this episode, don’t forget to subscribe, rate, and review it on Apple Podcasts and Spotify. Instructions on how to do this are here . Connect with Aaron Miller here: LinkedIn Highgate Connect with Carlo Del Mistro here: LinkedIn Ennismore Hospitality Connect with Shawn Jereb here: LinkedIn Montage International Connect with Emily Goldfischer here: LinkedIn hertelier Connect with Marc Winchell here: LinkedIn Pacific Hospitality Group Connect with Karen here: LinkedIn Revinate Follow the podcast here: LinkedIn Episode Highlights: [02:34] The return of hotels - Aaron Miller emphasizes that "hotels are back," noting a significant shift in travel patterns where the lines between business and leisure travel have blurred. He observes increasing demand for traditional hotel amenities and services, especially in the resort sector, indicating a strong return to hotel experiences. Aaron also discusses the challenge of balancing comprehensive property information with user-friendly website design, emphasizing the importance of presenting content in an easily digestible format. [08:06] The evolution of luxury and personalization - Carlo Del Mistro outlines three key trends for 2025: a redefined concept of luxury focusing on self-improvement, the advancement of hyper-personalization through AI, and the transformation of loyalty programs. He highlights how 2025 will see AI moving beyond experimentation to practical applications, enabling real-time customization of promotions and offers based on user behavior. [10:30] Group business and rate trends - Shawn Jereb identifies strong group business as a continuing trend into 2025, with exceptional group pace already evident. He notes ongoing pressure on rates due to economic factors like inflation, observing increased interest in entry-level offerings and package promotions. This insight suggests a strategic shift in how hotels approach pricing and package development. [12:20] Workplace flexibility and hiring - Emily Goldfischer emphasizes flexibility as the key hiring trend for 2025, both from employer and employee perspectives. She advocates for adaptive work arrangements, such as remote work options for non-customer-facing roles, highlighting how flexibility will be crucial for attracting and retaining talent in the hospitality sector. [13:39] CRM and direct booking strategy - Marc Winchell shares his vision for 2025, focusing on building a sophisticated CRM system he describes as a "Ferrari." He emphasizes the importance of leveraging technology for enhanced personalization and improving the guest experience, particularly through loyalty programs and direct booking initiatives. Chapters: 00:00 - Intro 00:36 - Playing futurist for 2025 02:34 - Aaron Miller on hotels being back 03:27 - Balancing website content with user experience 06:14 - Using personalization effectively 08:06 - Carlo Del Mistro on luxury redefined 10:00 - Shawn Jereb on group business trends 11:12 - Location-specific experiences 12:20 - Emily Goldfischer on workplace flexibility 13:39 - Marc Winchell on CRM development 14:37 - Looking ahead to direct bookings 15:27 - Outro If you enjoyed this episode, don’t forget to subscribe, rate and review it on Spotify and Apple Podcasts. Instructions on how to do this are here . Hotel Moment Podcast is handcrafted by our friends over at: fame.so Previous guests include: Shannon Knapp, CEO of Leading Hotels of the World (LHW), Patrick Norton of Brittain Resorts & Hotels, Shawn Jereb of Montage International, Carlo Del Mistro, Chief Digital Officer of Ennismore, Jason Pirock of Springboard Hospitality, and many more. Are you a hospitality industry leader with insights to share? We're always looking for innovative voices to join our conversation about the future of hospitality technology. If you'd like to be a guest on an upcoming episode of Hotel Moment, we'd love to hear from you! Our podcast reaches thousands of hospitality professionals worldwide, and we're particularly interested in perspectives on: Innovation in hospitality technology Guest experience transformation Revenue optimization strategies Emerging industry trends Express your interest in being a guest → Check out the three most downloaded episodes: Revinate’s new CEO — on a mission to empower hoteliers with data-driven technology | with Bryson Koehler Guests define what luxury means today | with Shannon Knapp Your commercial strategy as an evolution and not a revolution | with Jennifer Hill…
Welcome to Player FM!
Player FM is scanning the web for high-quality podcasts for you to enjoy right now. It's the best podcast app and works on Android, iPhone, and the web. Signup to sync subscriptions across devices.
Daily Deals
Daily Deals
Similar to Hotel Moment
Android Backstage, a podcast by and for Android developers. Hosted by developers from the Android engineering team, this show covers topics of interest to Android programmers, with in-depth discussions and interviews with engineers on the Android team at Google. Subscribe to Android Developers YouTube → https://goo.gle/AndroidDevs
…
continue reading
The power of Data is undeniable. And unharnessed - it’s nothing but chaos. Making data your ally. Using it to lead with confidence and clarity. Host Jess Carter is solving problems in real-time to reveal what’s possible. Helping communities and people thrive. This is Data Driven Leadership, a show brought to you by Resultant.
…
continue reading
BBC Radio 5 live’s award winning gaming podcast, discussing the world of video games and games culture.
…
continue reading
Show notes are at https://stevelitchfield.com/sshow/chat.html
…
continue reading
Material is a weekly discussion about the Google and Android universe. Your intrepid hosts try to answer the question, “What holds up the digital world?” The answer, so far, is that it’s Google all the way down. Hosted by Andy Ihnatko and Florence Ion.
…
continue reading
Investor Shayle Kann is asking big questions about how to decarbonize the planet: How cheap can clean energy get? Will artificial intelligence speed up climate solutions? Where is the smart money going into climate technologies? Every week on Catalyst, Shayle explains the world of climate tech with prominent experts, investors, researchers, and executives. Produced by Latitude Media.
…
continue reading
1
Defensive Security Podcast - Malware, Hacking, Cyber Security & Infosec
Jerry Bell and Andrew Kalat
5k200
Defensive Security is a weekly information security podcast which reviews recent high profile cyber security breaches, data breaches, malware infections and intrusions to identify lessons that we can learn and apply to the organizations we protect.
…
continue reading
TechStuff is getting a system update. Everything you love about Tech Stuff now twice the bandwidth with new hosts, Oz Woloshyn (Sleepwalkers) and Karah Preiss (Sleepwalkers). Oz and Karah bring humour and wit to the table as they break down what's happening in tech...and what it says about us. TechStuff is the podcast where technology meets culture. We speak to the folks building the future to understand what tomorrow will look like and how our technology is changing us: how we live, how we ...
…
continue reading
Tom Merritt and the team help you stay up to date with an independent, authoritative and trustworthy tech news briefing. Become a member at https://plus.acast.com/s/dtns. Hosted on Acast. See acast.com/privacy for more information.
…
continue reading
Every Friday and Sunday, Slate’s popular daily news podcast What Next brings you TBD, a clear-eyed look into the future. From fake news to fake meat, algorithms to augmented reality, Lizzie O’Leary is your guide to the tech industry and the world it’s creating for us to live in.
…
continue reading
Player FM - Podcast App
Go offline with the Player FM app!
Go offline with the Player FM app!
