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Retailers are facing a rapidly evolving landscape where consumer expectations, AI advancements, and social media platforms like TikTok are redefining engagement. It feels like the holiday shopping season just ended, but when do retailers start planning for the next one, and some retailers already behind the curve for this season? Joining us today is Carey Cockrum, Director of Consulting at Cella by Randstad Digital, where she helps major brands and marketing teams optimize their strategies with data-driven insights, AI-powered content creation, and cutting-edge retail marketing trends. With the holidays just around the corner, she’s here to share what’s next for retail marketing, campaign optimization, and how brands can stay ahead in a hyper-competitive space. ABOUT CAREY COCKRUM Carey has been a part of the Creative Agency space for nearly 30 years. She has served as Designer, Creative Director, Creative Operations Lead and Agency Lead in both internal and external agencies (big and small). Carey has worked directly with C-suite stakeholders to understand organizational strategies that inform effective creative solutions. She is a bit of a data nerd and loves demonstrating results. Brands she’s supported include Fruit of the Loom, Wendy’s and Humana. In her free time, she enjoys going back to her creative roots through painting and drawing. She also spends her time improving upon the house she lives in today in Southern, MI - inside and out. RESOURCES Catch the future of e-commerce at eTail Boston, August 11-14, 2025. Register now: https://bit.ly/etailboston and use code PARTNER20 for 20% off for retailers and brands Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company…
Content provided by Gabriel Stiritz. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Gabriel Stiritz or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
You're invited to join The Relay where you’ll be listening to the top talent in legal. Our audience consists of forward-thinking leaders who are passionate about leveraging technology and AI to enhance their practice. Our listeners are owners and C-suite at personal injury, SSD, medical malpractice, consumer class action, mass torts, and employment law firms. This is a unique opportunity to enhance your firm with like-minded professionals aiming to elevate their firms to new heights.
Content provided by Gabriel Stiritz. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Gabriel Stiritz or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
You're invited to join The Relay where you’ll be listening to the top talent in legal. Our audience consists of forward-thinking leaders who are passionate about leveraging technology and AI to enhance their practice. Our listeners are owners and C-suite at personal injury, SSD, medical malpractice, consumer class action, mass torts, and employment law firms. This is a unique opportunity to enhance your firm with like-minded professionals aiming to elevate their firms to new heights.
Chris Keller, of Keller Swan Injury Attorneys, shares with Gabriel how his firm is using conversational AI to solve intake challenges, reduce missed calls, and scale efficiently—highlighting real results, compliance strategies, and the future of AI-driven legal operations.
In this episode, Gabriel Stiritz and Tim McKey discuss the essential Key Performance Indicators (KPIs) that every personal injury law firm owner should understand. They delve into the critical metrics that determine the financial health of a law firm, including expense categories, attorney compensation, marketing costs, and profit margins. The conversation emphasizes the importance of knowing these numbers to effectively manage a law firm and adapt to changing market conditions. Tim shares insights on how different types of law firms may have varying ratios and the significance of referrals in generating high-value cases.…
In this episode, Gabriel Stiritz interviews Tim McKey about sustainable growth strategies for law firms. They discuss the importance of understanding financial metrics, the four key strategies for growth, common mistakes law firms make, and how to identify operational cracks that hinder growth. Tim emphasizes the need for effective systems and processes to handle cases efficiently and increase case value, while also highlighting the significance of client referrals and operational efficiency in achieving sustainable growth.…
In this episode of The Relay, host Gabriel Stiritz speaks with Michael Mann, lead strategist at Scale Marketing, about the transition from passive to active marketing in the legal sector. They discuss the importance of leveraging data for optimization, measuring growth, and the need for a holistic view of marketing strategies. Mann emphasizes the significance of understanding client demographics and utilizing new data sources to enhance marketing performance. The conversation also touches on the integration of traditional and digital marketing, the necessity of regular data review, and the strategies for creative testing and iteration.…
In this conversation, Gabriel Stiritz provides an in-depth overview of the operations of personal injury law firms, focusing on the client journey from initial contact through to case resolution. He discusses the importance of understanding the operational flow, the client intake process, medical management, and the negotiation with insurance companies. The conversation highlights the evolving landscape of law firm operations, particularly with the integration of technology and AI.…
In this episode, Gabriel Stiritz interviews Mathew Kerbis, founder of the Subscription Attorney, discussing the innovative subscription billing model for legal services. They explore the benefits of this model, including predictable revenue, efficiency, and improved client relationships. Mathew shares insights on the challenges faced by lawyers in adopting this model and the potential of AI to enhance legal services. The conversation also addresses the access to justice gap and the need for a shift in the legal profession towards more affordable and accessible services.…
In this conversation, Gabriel Stiritz and Matt McClellan discuss the evolving landscape of legal technology and the changing expectations of consumers in the legal field. They explore the importance of effective communication, client education, and the integration of video content to enhance client experience. The discussion highlights the need for law firms to adapt to modern consumer behaviors and expectations, emphasizing the significance of a client-centric approach in legal services.…
In this episode, Gabriel Stiritz discusses the upcoming FCC one-to-one consent rules that will significantly impact how personal injury law firms manage marketing and client communication. The conversation covers the implications of these rules, the necessary technology updates, and best practices for compliance to ensure a smooth transition by the January 2025 deadline.…
In this episode of The Relay, host Gabriel Stiritz interviews Seth Price, founder of Price Benowitz and BluShark Digital Marketing. They discuss the importance of networking, the value of showing up at conferences, and how to balance business responsibilities with relationship building. Seth shares his experiences in leveraging interpersonal connections for business growth and the role of curiosity in creating opportunities. The conversation also touches on the implementation of the EOS framework for effective business management and the strategic approach to attending conferences. To purchase "Traction" by Gino Wickman and learn about the EOS framework click here .…
In this episode, Gabriel Stiritz and Mathew Kerbis discuss the transformative impact of AI on the legal profession, particularly for personal injury law firms. They explore various AI tools, including Paxton, and their ability to enhance efficiency and productivity. The conversation also delves into the future of agentic AI, which promises to automate tasks and reduce workloads for lawyers. Key takeaways include the importance of leveraging AI for better outcomes and the need for law firms to adopt these technologies to stay competitive.…
In this episode of The Relay, Gabriel Stiritz interviews Chad Dudley, managing partner of Dudley Debosier Injury Lawyers, about innovative approaches to law firm management, particularly focusing on case ranking systems. Chad shares insights from his extensive experience consulting with personal injury firms, emphasizing the importance of identifying high-potential cases and implementing a structured evaluation framework. He introduces the Pareto Point Analysis, which helps firms understand their case distribution and revenue generation. The conversation highlights the critical role of skilled attorneys in maximizing case value and the necessity of a systematic approach to case evaluation.…
In this conversation, Micki Love from CJ Advertising discusses the evolution of legal marketing, emphasizing the enduring importance of TV advertising while also exploring the rise of digital and influencer marketing. She highlights the need for law firms to adapt their strategies based on market demographics and the competitive landscape. Love shares insights on how new firms can build their brand recognition and navigate the complexities of modern advertising, including the challenges posed by rising costs and market saturation.…
In this conversation, Gabriel Stiritz and Foster Davis discuss the critical importance of cybersecurity for law firms, particularly in the context of rising data breaches. They explore the current landscape of cybersecurity, the challenges faced by small- to medium-sized law firms, and the necessity of understanding one's cybersecurity posture. The discussion emphasizes the value of penetration testing and hiring professionals to assess vulnerabilities, as well as the importance of having insurance and a solid IT management strategy. The episode concludes with actionable takeaways for law firm owners to enhance their cybersecurity measures.…
In this episode, Gabriel Stiritz interviews Gary Sarner, founder of ROI 360+, about innovative marketing strategies for personal injury law firms. They discuss the importance of traditional media, the introduction of new marketing technologies, and the significance of branding and communication in client retention. Gary shares insights on audience targeting and the effectiveness of intent-based marketing, emphasizing that a strong brand is essential for law firms to compete in today's market.…
In this conversation, Gabriel Stiritz and Dave Francolini discuss the integration of telemedicine into personal injury law practices. They explore how telemedicine can bridge treatment gaps for accident victims, enhance client retention, and improve overall satisfaction. The discussion covers the operational workflow of telemedicine services, the cost structure for law firms, ethical considerations, and the future of telemedicine in the legal field. Francolini shares insights on the current adoption rates among law firms and the potential for telemedicine to transform client interactions and treatment processes.…
In this episode of The Relay, Gabriel Stiritz interviews Ethen Ostroff about outsourcing for law firms. They discuss the benefits and challenges of outsourcing, the importance of clear task delegation, and how to integrate outsourced staff into the firm's culture. Ethen shares his experience with outsourcing in his own law firm and provides practical tips for maximizing the effectiveness of outsourced staff. The conversation highlights the value of outsourcing for revenue generation, cost savings, and improving efficiency in law firms.…
Tom Lenfestey, founder of the law firm Practice Exchange, discusses the buying and selling of law firms. He explains that the Law Practice Exchange is a marketplace for buying and selling law firms, with the goal of normalizing the process and helping law firm owners monetize the value they have built. Lenfestey shares that there are more buyers than sellers in the market, with personal injury firms leading in activity. He also discusses the valuation approaches, including revenue, market comparables, and EBITDA. The typical multiples for EBITDA in the personal injury space range from 2.5 to 3.5. Lenfestey advises law firm owners to get their financials, systems, and brand in order, know the value of their firm, and plan their timeline for selling. He also highlights the importance of addressing seller emotions and finding the right buyer who values the seller's contribution.…
In this episode, Gabriel Stiritz interviews Nathan Morris, co-founder and chief culture officer of Filevine, about the state of AI in case management. They discuss the limitations and hype surrounding AI, as well as the current state of AI in law firms. They also explore the importance of using AI as a tool and the need for guardrails to reduce errors. Nathan emphasizes the value of tying AI models to ground truth and the significance of data sets in AI applications. They also touch on the impact of AI on the legal profession and the need for law firms to adapt and embrace AI technology.…
Mary Ellen Murrah, Chief Strategy and Marketing Officer at Vista Consulting, discusses the importance of mining for conflict internally within an organization. She emphasizes the need for leaders to listen to and elicit complaints from their team members, as well as create a culture of psychological safety. Gabriel Stiritz, the host, highlights the value of asking pointed questions and encouraging open and honest communication. Vista Consulting helps law firms with culture issues and provides recommendations to improve psychological safety within the organization.…
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