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Operational metrics - with Andrew Purcell, Always Bright Group
Manage episode 382035375 series 2797185
Content provided by Hannah Heath and World Coffee Portal. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Hannah Heath and World Coffee Portal or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
In today's episode, we continue exploring the metrics and KPIs successful hospitality operators use to achieve outstanding results.
Last week we heard from Colin Harmon of Dublin’s 3fe about the indicators he employs to maximise the performance of his coffee business. Next up, we speak with Andrew Purcell, Director of Always Bright Group and former Head of Operations for Central London at Soho House.
In this conversation Andrew shares the simple but effective framework he uses to deliver operational excellence and a consistent and first-rate customer experience.
Credits music: "Jack is Back" by Sonia Leigh in association with The Coffee Music Project and SEB Collective
Sign up for our newsletter to receive the latest coffee news at worldcoffeeportal.com
Subscribe to 5THWAVE on Instagram @5thWaveCoffee and tell us what topics you'd like to hear
137 episodes
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Manage episode 382035375 series 2797185
Content provided by Hannah Heath and World Coffee Portal. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Hannah Heath and World Coffee Portal or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
In today's episode, we continue exploring the metrics and KPIs successful hospitality operators use to achieve outstanding results.
Last week we heard from Colin Harmon of Dublin’s 3fe about the indicators he employs to maximise the performance of his coffee business. Next up, we speak with Andrew Purcell, Director of Always Bright Group and former Head of Operations for Central London at Soho House.
In this conversation Andrew shares the simple but effective framework he uses to deliver operational excellence and a consistent and first-rate customer experience.
Credits music: "Jack is Back" by Sonia Leigh in association with The Coffee Music Project and SEB Collective
Sign up for our newsletter to receive the latest coffee news at worldcoffeeportal.com
Subscribe to 5THWAVE on Instagram @5thWaveCoffee and tell us what topics you'd like to hear
137 episodes
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Similar to 5THWAVE - The Business of Coffee and Hospitality
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…
continue reading
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continue reading
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continue reading
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…
continue reading
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continue reading
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…
continue reading
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continue reading
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continue reading
It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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