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041 The Milton M. Hill Quality Award - Moving & Storage - with Dan Lammers and Anthony Johnson
Manage episode 374242190 series 3427149
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Dan and AJ discuss the Atlas Awards and the quality that goes into receiving these awards. They also discuss the current state of the moving and storage business with optimism towards the future. And ofcourse.. golf talk.
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Atlas Quality Awards
Atlas Quality Awards
At Atlas, we are dedicated to our customers and their satisfaction. How do you find the best moving company? Just look for the following awards that we grant each year to recognize Atlas movers who exceed standards for service excellence.
MILTON M. HILL QUALITY AWARD
The Milton M. Hill Quality Award is dedicated to the memory of Atlas Director Milt Hill whose commitment to quality and professionalism left a lasting influence on our organization.
Criteria for this award include: Receiving the Hauling Excellence Award and outstanding performance ratings in customer satisfaction, estimating, claims, safety, and warehouse operations. This award is the ultimate mark of distinction for Atlas movers; those who earn it truly rank among "the best of the best."
WORLD-CLASS COMMITMENT
The Atlas World-Class Commitment program mandates a quarterly assessment of our movers in 12 critical areas, including customer satisfaction, estimating accuracy, and claims experience.
We physically inspect each local mover's operations and address needs for improvement immediately. We review and refine our standards regularly to continuously elevate the performance of our entire network and further its pursuit of total customer satisfaction.
HAULING EXCELLENCE AWARD
The Atlas Hauling Excellence Award recognizes movers who handle a significant amount of household goods volume, maintain excellence in their operations, and receive at least a 90 percent favorable response when customers are asked if they would again choose the mover's services.
HAULING ACHIEVEMENT AWARD
Atlas Van Lines also awards five of its top household goods movers with the Hauling Achievement Award, which is based on hauling revenue for the convention year.
SALES ACHIEVEMENT AWARD
The Sales Achievement Award is presented to those Atlas movers who have Convention Year (July 1 through June 30) sales in excess of $1,000,000. Sales revenues for Atlas Van Lines and its forwarders are included in this category.
SPECIALIZED TRANSPORTATION GROUP QUALITY AWARD
The Specialized Transportation Group Quality Award is the highest honor given to Specialized Transportation Group (STG) movers. This award recognizes movers based on an evaluation of eight critical areas including claims experience, safety ratings and equipment standards.
To be considered for the Specialized Transportation Group Quality Award, an Atlas mover must have combined booker/hauler revenue in excess of $1,000,000 in Specialized Transportation business.
OUTSTANDING VAN OPERATOR AWARDS
Atlas professional van operators are among the industry's most highly skilled and conscientious professionals. We recognize their excellence with two special awards for safety and service.
- Safe Operator Award - The Safe Operator Award recognizes van operators who complete at least 10
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