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"So, Did You Make Them Sick?"
Manage episode 356405041 series 2877781
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This was often the first question I was asked when I came back in the building from taking someone on an incentive flight. But every time I flew, whether with a student, another instructor or an incentive flight passenger, I considered who my “customer” was and how I could serve them best.
In this episode, we ask how you can best serve your customer, tailoring the content of your expertise to their particular needs.
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