Dan Lewis on Working with Contractors

Adjuster Talk's Podcast

AT032 Managed Repair Programs with Dan Lewis

Dan Lewis is a Technical Claims Manager at Nationwide Insurance with over 28 years of experience in the insurance industry. His career initially began as an independent insurance adjuster after graduating from the University of Iowa with a bachelor’s degree in General Studies with an emphasis on business. At Nationwide, he is closely involved with the company’s Property Repair Network where he oversees the hiring, firing, and quality control aspects of working with general contractors across four states.

On today’s episode, Dan shares how his impressive career began and how managed repair programs work. He explains the overhead and loss considerations regarding homeowner complexity situations and the impact that technology has had on the insurance industry while working with customers. He also explains how customers respond to managed repair programs, their preferences, and why more insurance companies should eventually consider implementing a managed repair program model.

“Technology is driving much higher expectations with the customer. We have to get on board with that.” - Dan Lewis

In This Episode of Adjuster Talks:

• His role while working with vendors, adjusters, and sub-contractors.
• Working with managed repair programs.
• Overhead and loss considerations regarding homeowner complexity situations.
• The importance of being consistent with sympathy.
• The direction the insurance industry is headed.
• The impact that technology has had on the customer service aspect of the insurance industry.
• How staff adjusters work with the company.
• Customer preferences and experience while using a managed repair program.
• Why contractors should allow insurance companies to be involved in the supply pricing models.
• Why more insurance companies should adapt to a managed repair program model.

Connect. Share. Inspire.

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