Flybuys Loyalty Program – AIR047

AFF on AIR Podcast

Content provided by Matt Graham - Australian Frequent Flyer Editor. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Matt Graham - Australian Frequent Flyer Editor or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

4y ago 41:43

MP3•Episode home

Archived series ("Inactive feed" status)

When? This feed was archived on May 05, 2021 12:11 (3+ y ago). Last successful fetch was on April 03, 2021 21:04 (3+ y ago)

Why? Inactive feed status. Our servers were unable to retrieve a valid podcast feed for a sustained period.

What now? You might be able to find a more up-to-date version using the search function. This series will no longer be checked for updates. If you believe this to be in error, please check if the publisher's feed link below is valid and contact support to request the feed be restored or if you have any other concerns about this.

Flybuys Chief Operating Officer Phil Hawkins knows a thing or two about loyalty. He was with Flybuys right back when the Australian loyalty program launched in 1994! In this episode of AFF on AIR, Phil joins Matt to discuss all aspects of the Flybuys program including its partnership with Velocity Frequent Flyer and why targeted offers are so critical to the program's success. In the news round-up, Matt also talks about the current woes beleaguering Virgin Australia. The airline has just lost its CEO, the unions don't trust the new owner and staff are taking sick leave because they're sick of dealing with Business class passengers unhappy over receiving two-minute noodles as an in-flight meal. What will Bain Capital do next? Episode contents: 0:46 - Fortnightly news round-up 11:05 - Interview with Phil Hawkins, Flybuys COO 39:48 - AFF's annual weekend gathering in Canberra Links: AFF on Air Discussion thread - a dedicated AFF thread to discuss the podcast and ask questions AFF#14 gathering in Canberra (4-6 December 2020) Frequent Flyer Gazette articles referenced in the fortnightly news round-up: The Axe is Falling on Virgin Australia Velocity Cuts Partner Airline Benefits Qantas Resumes Limited Trans-Tasman Flights Today Qantas Scenic Flight Over Australia Proves a Hit

57 episodes

#Society #Travel #Frequent Flyer #Australia #Matt Graham - Australian Frequent Flyer Editor