Flight Changes, Refunds & Travel Credits – AIR037

AFF on AIR Podcast

Content provided by Matt Graham - Australian Frequent Flyer Editor. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Matt Graham - Australian Frequent Flyer Editor or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

4y ago 44:23

MP3•Episode home

Archived series ("Inactive feed" status)

When? This feed was archived on May 06, 2021 02:08 (3y ago). Last successful fetch was on April 03, 2021 02:36 (3y ago)

Why? Inactive feed status. Our servers were unable to retrieve a valid podcast feed for a sustained period.

What now? You might be able to find a more up-to-date version using the search function. This series will no longer be checked for updates. If you believe this to be in error, please check if the publisher's feed link below is valid and contact support to request the feed be restored or if you have any other concerns about this.

As the coronavirus crisis continues, many airline passengers are still waiting for refunds from cancelled bookings. Meanwhile, some passengers have discovered that they would have to pay extra - thousands of dollars, in some cases - to rebook their cancelled flights for a different date. Recently, a Lufthansa customer in Germany was asked to pay around $5,000 to change their travel dates after the airline cancelled their flight. The matter was taken to court in Germany and the airline lost. In this episode, Matt Graham chats to Dr Matthias Böse, the lawyer that defended this court case. You'll also hear about the latest Australian airline news and the current refund policies of Qantas, Jetstar & Virgin Australia. Episode contents: 1:09 - Fortnightly news round-up 10:22 - Interview with Dr Matthias Böse - Lufthansa loses a recent court case on rebooking fees 18:40 - Interview with Dr Matthias Böse - Consumer rights & air passenger protections in the European Union 27:00 - Interview with Dr Matthias Böse - Lufthansa Miles&More changes 30:10 - Interview with Dr Matthias Böse - Berlin Brandenburg Airport is finally opening! 35:50 - Current refund & travel credit policies of Qantas, Jetstar and Virgin Australia Links: AFF on Air Discussion thread - a dedicated AFF thread to discuss the podcast and ask questions Court: Airlines Can’t Charge More to Rebook Cancelled Flights How to Use Qantas Flight Credit Vouchers Qantas Waives Classic Flight Reward Cancellation Fees Velocity Reinstates Limited Domestic Flight Redemptions Qatar Airways’ Generous New Rebooking Policy Refunds & Credits for Unused Travel Insurance Policies Frequent Flyer Gazette articles referenced in the fortnightly news round-up: The Future of Travel Without a COVID-19 Vaccine NSW Re-Opening for Regional Travel Amex, Flybuys Reinstate Velocity Transfers LATAM Airlines Files for Bankruptcy List of Emirates Carrier Charges Qantas to Fly Boeing 787 to Johannesburg Qatar Airways Status Match for Velocity Members

57 episodes

#Society #Travel #Frequent Flyer #Australia #Matt Graham - Australian Frequent Flyer Editor