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Steve Hartert - Winning with customer experience
Manage episode 329820516 series 2793912
Content provided by Agiledrop. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Agiledrop or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Steve Hartert has over 30 years of marketing management experience and he is currently the Vice President of Enterprise Operations at the online form builder Jotform.
In this episode, we talk about customer experience and the changes it has undergone since the beginning of the Covid pandemic. We discuss the key roles of data and the company culture in providing a good experience to customers, and Steve shares some of the best examples of customer experience wins that he's seen throughout his career.
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151 episodes
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Manage episode 329820516 series 2793912
Content provided by Agiledrop. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Agiledrop or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Steve Hartert has over 30 years of marketing management experience and he is currently the Vice President of Enterprise Operations at the online form builder Jotform.
In this episode, we talk about customer experience and the changes it has undergone since the beginning of the Covid pandemic. We discuss the key roles of data and the company culture in providing a good experience to customers, and Steve shares some of the best examples of customer experience wins that he's seen throughout his career.
Links & mentions:
151 episodes
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Similar to Agile Digital Transformation
Show notes are at https://stevelitchfield.com/sshow/chat.html
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continue reading
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…
continue reading
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