Amendment to the Intermediary Guidelines: Increased due diligence and grievance redressal

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The Ministry of Electronics & Information Technology notified an amendment to the Intermediary Guidelines proposing certain enhanced due diligence obligations for intermediaries apart from introducing grievance appellate committees. In this podcast, the authors discuss the amendment in light of enhanced obligations such as publication of policies in other languages and enhanced content restrictions apart from compliance with expectations of privacy, transparency and respect of fundamental rights of citizens, typically enforceable against the State in terms of the impact of these additional obligations on intermediaries and their functioning. The amendment also establishes grievance appellate committees (GACs) which may be set up by the Central Government as appellate mechanisms against decisions of grievance officers of intermediaries.
Audio Source: An article published on the LKS website in November 2022
https://www.lakshmisri.com/insights/articles/amendment-to-the-intermediary-guidelines-increased-due-diligence-and-grievance-redressal/
Author: Prashant Phillips, Partner (LKS) and Sameer Avasarala, Senior Associate (LKS)
Voice: Yashraj Chauhan, Associate (LKS)