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6. Inside Look: How You Can Deliver Better CX with Microsoft Teams
Manage episode 422201870 series 3570623
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In this episode of Always On CX:EX, host Josh Chronister talks with Jasper Filon, a contact center expert at AudioCodes, about how logistics companies can improve customer experience with Microsoft Teams.
They discuss the benefits of Teams as a cloud-based platform, integrating contact center features into Teams, using AI for automation, and best practices for implementation.
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Best Moments:
(01:33) Benefits of Teams as a cloud platform — higher uptime, access from anywhere
(07:30) How to improve customer and employee experience by using Microsoft Teams
(15:46) AI can detect customer intent, automate repetitive inquiries, and provide real-time coaching to agents
(28:13) Practical advice on deploying a Microsoft Teams contact center
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Guest Bio:
Jasper Filon is a solution architect and contact center subject matter expert at AudioCodes. He helps customers design and deploy contact center solutions using Microsoft Teams.
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👉 Start a free trial of the Voca Conversational Interaction Center for 30-days: https://voca.audiocodes.io/signup
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