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Ep #61 How to give million-dollar customer service with Shep Hyken
Manage episode 314602955 series 2973886
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Today’s guest is a customer service and customer experience expert and a New York Times and Wall Street Journal bestselling author. Shep works with companies and organizations that want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the author of 7 books and his newest book I’ll Be Back: How to Get Customers to Come Back Again and Again will be released September 21, 2021. He is also the creator of The Customer Focus™, a customer service training program that helps clients develop a customer service culture and loyalty mindset.
Please give a very warm welcome to today’s special guest, Shep Hyken!
Top 3 Amplifiers:
1. How to become an expert in customer experience
2. How to get customers buying from you time and time again
3. Helping develop a customer service culture and loyalty mindset to increase sales
To listen, find other episodes, access the show notes, and find out more go to www.amplifyto7figures.com.
Connect with today’s guest:
Book: I'll Be Back: How to Get Customers to Come Back Again and Again
Facebook: https://www.facebook.com/ShepHykenSpeaker/
Instagram: https://www.instagram.com/shephyken/
LinkedIn: https://www.linkedin.com/in/shephyken/
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