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Webex Powers Contact Center with AI Designed for Business Optimization
Manage episode 399393986 series 2293647
Content provided by SiliconANGLE. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by SiliconANGLE or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
In this episode of our AnalystANGLE series, Shelly Kramer, managing director and principal analyst at theCUBE Research is joined by Zeus Kerravala, principal analyst at ZK Research, and member of our CUBE Collective community of analysts and industry thought leaders.
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Their conversation today follows Cisco's January Analyst Update and unpacks the Webex Contact Center offering, a cloud-based contact center solution, including updates as well as an overview of how Webex is utilizing AI to enhance both the customer experience as well as the agent experience, including Webex's real-time media model.
190 episodes
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Manage episode 399393986 series 2293647
Content provided by SiliconANGLE. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by SiliconANGLE or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
In this episode of our AnalystANGLE series, Shelly Kramer, managing director and principal analyst at theCUBE Research is joined by Zeus Kerravala, principal analyst at ZK Research, and member of our CUBE Collective community of analysts and industry thought leaders.
Check out theCUBE for the latest in enterprise tech https://siliconangle.com/category/cube-event-coverage/
Their conversation today follows Cisco's January Analyst Update and unpacks the Webex Contact Center offering, a cloud-based contact center solution, including updates as well as an overview of how Webex is utilizing AI to enhance both the customer experience as well as the agent experience, including Webex's real-time media model.
190 episodes
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Similar to AnalystANGLE
Tony & Chelsea Northrup's photography podcast - dig deep into the history, science, and personalities of photography.
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continue reading
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continue reading
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continue reading
Tangentially Speaking is dedicated to the idea that good conversation is organic, uncensored, revelatory, and free to go down unexpected paths with unconventional people. chrisryan.substack.com
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continue reading
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Three thousand years after a chunk of iron the size of Khufu’s pyramid collides with Europa, Jupiter’s sixth moon, an asteroid borne of the collision crashes into Earth’s Arctic ice shelf carrying extraterrestrial microbial life. The first man to come into contact with the microbes hears voices—and then dies. After determining the meteorite originated from Europa, the Global Exploratory Corporation sends oceanographer and biologist, Kathy Connelly, and her crew to the moon aboard the Surveyo ...
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continue reading
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