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E107: Talking Live Chat & Moving the eCommerce Needle w/ Eric Kades, TextChat - At the Coalface Podcast - 2 December 2021
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Manage episode 308440989 series 2364433
Content provided by Jason Greenwood. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Jason Greenwood or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
- Eric is the Founder & CEO of TextChat - https://www.textchat.com
- TextChat is live chat platform that alerts agents via text message in real time when a customer activates a chat session with them
- This unique notification systems helps ensure that remote teams never miss a chat message again
- TextChat is also looking at bringing their notification system to WhatsApp in the near future
- Live chat is a game changer for merchants looking to scale their customer service function cost effectively, while also bringing higher levels of service to their customers
- In this episode, Jason and Eric discuss the power of live chat and the benefits of chat to even smaller eCommerce merchants without dedicated customer service or sales teams
100 episodes
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Archived series ("Inactive feed" status)
When?
This feed was archived on September 03, 2022 05:16 (
Why? Inactive feed status. Our servers were unable to retrieve a valid podcast feed for a sustained period.
What now? You might be able to find a more up-to-date version using the search function. This series will no longer be checked for updates. If you believe this to be in error, please check if the publisher's feed link below is valid and contact support to request the feed be restored or if you have any other concerns about this.
Manage episode 308440989 series 2364433
Content provided by Jason Greenwood. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Jason Greenwood or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
- Eric is the Founder & CEO of TextChat - https://www.textchat.com
- TextChat is live chat platform that alerts agents via text message in real time when a customer activates a chat session with them
- This unique notification systems helps ensure that remote teams never miss a chat message again
- TextChat is also looking at bringing their notification system to WhatsApp in the near future
- Live chat is a game changer for merchants looking to scale their customer service function cost effectively, while also bringing higher levels of service to their customers
- In this episode, Jason and Eric discuss the power of live chat and the benefits of chat to even smaller eCommerce merchants without dedicated customer service or sales teams
100 episodes
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Similar to At the Coalface Podcast - eCommerce Tech & Trends
Wharton faculty and industry leaders discuss their latest research, books, and relevant business topics. Hosted on Acast. See acast.com/privacy for more information.
…
continue reading
The Moneycontrol Podcast is your daily source of business news, investment analysis and advice on stocks and the markets. Tune in to broaden your horizons with podcasts by journalists, experts and analysts giving you a head-start in the investment game.
…
continue reading
Outsource Acelerator Podcast, hosted by Derek Gallimore, explores business and outsourcing mastery. Inside-knowledge from the outsourcing capital of the world - Manila, Philippines.
…
continue reading
News and views on business and the world of personal finance. Plus the very latest from the financial markets around the globe
…
continue reading
It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
…
continue reading
The Village Global podcast takes you inside the world of venture capital and technology, featuring enlightening interviews with entrepreneurs, investors and tech industry leaders. Learn more at www.villageglobal.vc.
…
continue reading
In each episode of "Goldman Sachs Exchanges," people from the firm share their insights on developments shaping industries, markets and the global economy.
…
continue reading
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