Sealing the Deal: Turning Clients into Loyal Customers

Beyond Social

Wondering how to turn a brand-new client into your biggest advocate in just 100 days?

In this must-listen episode of Beyond Social, Vitaly Veksler and Reggie Azevedo pull back the curtain on the exact playbook agencies need to win clients over and keep them hooked for the long haul.

We’re diving deep into the critical onboarding phase—the moment where first impressions make or break your success. Learn how to master the art of seamless communication, align goals that actually matter, and nail social media management in ways that build trust from day one. From profile optimization and airtight security to setting KPIs that prove your worth, this episode breaks down every crucial step for transforming client relationships.

Plus, we’re spilling insider secrets on how to collaborate without overwhelming your clients, using the right tools to elevate their social game while keeping them engaged.

It's more than managing accounts—it's about creating die-hard loyalty, boosting confidence, and showing clients you’re the one they need in their corner, every step of the way.

Tune in and discover how to make onboarding effortless, metrics meaningful, and customer relationships rock solid. Because landing the client is just the start—keeping them? That’s the real victory.

00:00 - Intro

1:20 - How do you make sure you’re keeping customers loyal?

4:30 - Getting Access to Socials

9:00 - Onboarding Considerations

11:50 - Collaboration

15:00 - Reporting & Metrics

18:00 - Word of Mouth

19:40 - Confidence

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