It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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Inside Chick-fil-A’s Infrastructure Recipe for a Perfect Customer Experience
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Manage episode 394910816 series 3549532
Content provided by Cockroach Labs. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Cockroach Labs or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
In this best of 2023 episode, David Joy sits down with Brian Chambers, Chief Architect at Chick-fil-A Corporate.
Behind Chick-fil-A’s speedy service and chicken sandwiches, is a state-of-the-art architecture that collects over 1 billion data points per month. From its cloud infrastructure to the edge compute clusters running Kubernetes in each Chick-fil-A restaurant, the customer experience is the result of a thoughtfully designed, cloud-first, and zero-touch approach.
Join as we discuss:
…
continue reading
Behind Chick-fil-A’s speedy service and chicken sandwiches, is a state-of-the-art architecture that collects over 1 billion data points per month. From its cloud infrastructure to the edge compute clusters running Kubernetes in each Chick-fil-A restaurant, the customer experience is the result of a thoughtfully designed, cloud-first, and zero-touch approach.
Join as we discuss:
- The internal innovation process at Chick-fil-A and how great ideas can come from anywhere in the company.
- How edge computing helps Chick-fil-A solve capacity challenges, collect telemetry data, ensure high quality food, and drive better restaurant worker and customer experiences.
- How Chick-fil-A’s engineers designed a high availability system capable of withstanding spiky events such as lunch rushes and promotions.
- Why Kubernetes is a no-brainer for their use-cases.
49 episodes
MP3•Episode home
Manage episode 394910816 series 3549532
Content provided by Cockroach Labs. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Cockroach Labs or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
In this best of 2023 episode, David Joy sits down with Brian Chambers, Chief Architect at Chick-fil-A Corporate.
Behind Chick-fil-A’s speedy service and chicken sandwiches, is a state-of-the-art architecture that collects over 1 billion data points per month. From its cloud infrastructure to the edge compute clusters running Kubernetes in each Chick-fil-A restaurant, the customer experience is the result of a thoughtfully designed, cloud-first, and zero-touch approach.
Join as we discuss:
…
continue reading
Behind Chick-fil-A’s speedy service and chicken sandwiches, is a state-of-the-art architecture that collects over 1 billion data points per month. From its cloud infrastructure to the edge compute clusters running Kubernetes in each Chick-fil-A restaurant, the customer experience is the result of a thoughtfully designed, cloud-first, and zero-touch approach.
Join as we discuss:
- The internal innovation process at Chick-fil-A and how great ideas can come from anywhere in the company.
- How edge computing helps Chick-fil-A solve capacity challenges, collect telemetry data, ensure high quality food, and drive better restaurant worker and customer experiences.
- How Chick-fil-A’s engineers designed a high availability system capable of withstanding spiky events such as lunch rushes and promotions.
- Why Kubernetes is a no-brainer for their use-cases.
49 episodes
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