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Bye Bye Front Desk, Hello Hospitality Host! Guest Experience gets an Upgrade
Manage episode 396231328 series 3505337
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Ever wondered how the simple act of walking into a salon can transform into an unforgettable experience? Join us as we reveal the secrets behind a front desk that doesn't just welcome but wows, turning every client visit into a VIP affair. We've rolled out the metaphorical red carpet to discuss the art of creating an environment where guests are not just customers, but cherished relationships waiting to bloom. With insights on branded language and the personal touch that makes a visit more than just a transaction, we're spilling the secrets to crafting those raving reviews and loyalty that lasts.
Prepare to be inspired by the magic of a smile over the phone and the power it holds to brighten someone's day. We dissect the "10-5 rule" for immediate engagement and share personal anecdotes on how the philosophy of "givers gain" can turn generous acts into an extraordinary guest experience. Our conversation also navigates the nuances of standard operating procedures that ensure every encounter is reliably delightful. By the time you're done listening, you'll be equipped with an arsenal of strategies to make each guest feel valued, weaving an element of surprise and joy into every salon visit.
Closing out with a flourish, we tackle the finer points of the 'wow greeting' and 'love checkout' processes, ensuring every client leaves feeling both seen and appreciated. Even the challenge of managing unsatisfied customers becomes an opportunity to deepen connections, armed with empathy and the timeless advice from "How to Win Friends and Influence People." With these practical takeaways, your front desk will become more than just a checking-in point; it will be the heartbeat of your business, pumping out memorable experiences that have your guests eagerly returning for more.
Do you have a question for Blondes in Business: Luxury Beauty Business Podcast? Send a text or leave a voicemail at 855.650.3445 or send us an email to hello@thephdprogram.com. We would love to hear from you.
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Chapters
1. Bye Bye Front Desk, Hello Hospitality Host! Guest Experience gets an Upgrade (00:00:00)
2. Elevating Guest Experience at Front Desk (00:00:26)
3. Power of Presence, Givers Gain (00:10:37)
4. Wow Greeting and Managing Unsatisfied Guests (00:17:21)
5. Building Relationships and Impacting Guest Experience (00:28:38)
45 episodes
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