Building Relationships and Creating Customer Value in Sales

Boardsi Leadership Talks

Summary
In this episode, Martin Ravinsky interviews Kurt Tueffert, the VP of Sales Development at DXP Enterprises. Kurt shares his journey in sales and management, from starting as a computer programmer to becoming a renowned speaker and author. He also discusses the leadership academy he created at DXP Enterprises and the impact it's making. Kurt emphasizes the importance of building relationships with customers and adapting to changes in the sales industry. He also shares advice on doing the right thing and being present in every interaction.

Keywords
sales, leadership, journey, sales development, leadership academy, customer value, relationship, AI, technology, legacy, advice

Takeaways

• Kurt Tueffert has had a remarkable career in sales and management, starting as a computer programmer and becoming a renowned speaker and author.
• He created a leadership academy at DXP Enterprises, which is making a significant impact in developing leaders within the company.
• Building relationships with customers and understanding their needs is crucial in creating customer value and maintaining strong customer relationships.
• While AI and technology may automate certain aspects of sales, the human element of face-to-face interactions and emotional intelligence will always be important.
• Kurt emphasizes the importance of doing the right thing and being present in every interaction, whether it's in sales, leadership, or personal relationships.

Sound Bites

• "I get to play in my sandbox every day"
• "I'm actually working on after my 20th week article finishes publishing, I'm going to be working on exactly that, which is a workshop. And then at the end of the workshop, they got to present for eight to 10 minutes."
• "That's amazing. And you're doing this obviously internally at DXP for DXP employees."

Chapters

00:00
Introduction and Kurt Tueffert's Background

04:38
Creating a Leadership Academy at DXP Enterprises

08:26
Building Relationships and Creating Customer Value

14:47
Kurt Tueffert's Experience as a Teacher

19:57
Defining Professional Identity and Leaving a Legacy

23:25
Trends in the Sales Industry and Adapting to Changes

26:11
Fun Facts and Dinner with a Historical Figure

29:01
Closing Remarks and Contact Information

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