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Jason Bradshaw, It's All about CEX!
Manage episode 346797795 series 3037822
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What is a standard quality shared between authors and entrepreneurs? Jason explains this thought and his first business selling old-school mobile phones at 14 years old (the big, clunky cellular that had to be carried in a bag with an antenna). He also details the best tactics for handling upset customers and his book, It's All about CEX!: The Essential Guide to Customer and Employee Experience. Listen Here!
Buy IT'S ALL ABOUT CEX!: The Essential Guide to Customer and Employee Experience
Connect with Jason:
https://www.linkedin.com/in/jasonsbradshaw
https://www.jasonsbradshaw.com/itsallaboutcex
Bio: Jason Bradshaw
Jason Bradshaw created his first business at fourteen, selling telecommunications and computer equipment in the Australian country town of Toowoomba. But it was Tom Peters’s book The Pursuit of Wow! that opened his eyes to the power of customer and employee experience.
Jason has tested and implemented strategies for improving experience in a variety of sectors—from telecommunications to retail to media—helping companies to grow, improve efficiencies, increase employee retention, and save tens of millions of dollars. He is currently chief customer officer and director of customer experience at Volkswagen Group Australia.
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