It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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14: Innovative, Fun, and Delicious
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Manage episode 232836847 series 2099713
Content provided by Brilliant. and Justin Daab. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Brilliant. and Justin Daab or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Nick Kokonas is co-owner of The Alinea Group, which includes the Michelin 3-star restaurant, Alinea, as well as Next, The Aviary, Roister and The Aviary NYC. They have also written and produced two award-winning books. Nick is the founder and CEO of Tock.com, a dynamically priced ticketing software for restaurants. Justin and Nick discuss using emotional requirements as the foundation for designing an experience, the narrative structure of a great dining experience, crying babies, service chihuahuas, music theory, vintage synthesizers and defining problems in a way that makes solving them consuming and inevitable. LINKS: alinearestaurant.com, tock.com, theaviary.com, nextrestaurant.com
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21 episodes
MP3•Episode home
Manage episode 232836847 series 2099713
Content provided by Brilliant. and Justin Daab. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Brilliant. and Justin Daab or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Nick Kokonas is co-owner of The Alinea Group, which includes the Michelin 3-star restaurant, Alinea, as well as Next, The Aviary, Roister and The Aviary NYC. They have also written and produced two award-winning books. Nick is the founder and CEO of Tock.com, a dynamically priced ticketing software for restaurants. Justin and Nick discuss using emotional requirements as the foundation for designing an experience, the narrative structure of a great dining experience, crying babies, service chihuahuas, music theory, vintage synthesizers and defining problems in a way that makes solving them consuming and inevitable. LINKS: alinearestaurant.com, tock.com, theaviary.com, nextrestaurant.com
…
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21 episodes
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