[REBROADCAST] S02E08: Asking questions & the problem of the client-centric law firm


Manage episode 215505698 series 132036
By Peter Aprile and Natalie Worsfold. Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio is streamed directly from their servers. Hit the Subscribe button to track updates in Player FM, or paste the feed URL into other podcast apps.

Peter Aprile and Natalie Worsfold interview Casey Flaherty, a former outside and inside counsel known for creating the Service Delivery Review, a tool that facilitates communication between law firms and clients.

The interview focuses on Casey’s new book “Unless You Ask,” which helps law firms use conversations to improve their working relationships with clients. In the interview, Casey points out that building client-centric law firms is laudable but doesn’t always offer an immediate return on investment.


Lawyers that have completed the S02E08 BNL CPD cam claim a 35 minute Professionalism CPD credit.

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