))
Episode 018 S.M.A.C.K.! - August 16, 2022
Manage episode 353687204 series 3410872
Content provided by Lodestone True North. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Lodestone True North or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
In this episode of the Business Broken to Smokin’ Podcast, Lodestone True North’s Head Coach Mark Whitmore discusses one of his most valuable tools, S.M.A.C.K.! - a guided conversation pathway to help identify roots to an issue, and assemble one or more solutions to solve it forever.
Website: www.lodestonetruenorth.com
Website www.bigeasydesk.com
LinkedIn Mark: https://www.linkedin.com/in/mark-whitmore-lodestone/
LinkedIn Lodestone: https://www.linkedin.com/company/lodestone-true-north
Lodestone Courses on Thinkific: lodestone.thinkific.com/
Podcast:
YouTube (video)
https://www.youtube.com/channel/UCWcZ3wC733fQzTkWtAud0IQ
Spotify (video or audio)
https://open.spotify.com/show/3QCsZ7fyKr4z804oTac3FU
Apple Podcasts (audio)
https://apple.co/3O4uv4H
00:00 Intro
1:50 Shoutout to First Class Roofing https://first-class-roofing.com
2:34 Shoutout to Bent Tree Coffee https://www.benttreecoffee.com/
3:00 Shoutout to Timberline Crating
4:34 Shoutout to Mt. Eaton Pallet https://www.mteatonpallet.com
5:00 Folks struggling with Symptomatic work
5:45 Link to our free S.M.A.C.K.! course: https://lodestone.thinkific.com/courses/smack
6:09 Background info on S.M.A.C.K.!
8:25 Intro to the S.M.A.C.K.! Tool, a guided conversation
9:20 We’re good at being frustrated…
11:50 Guardrails or swim lanes to a conversation
12:00 S.M.A.C.K.! stands for: Symptoms, Move Back, Assemble, Choose, Kick It, Follow up!
12:50 The first phase: Symptoms (What happened)
15:40 People vent and think they feel something has changed, but haven’t actually fixed anything
16:40 We need to shift from “here’s how we feel” and ask/answer the question “what’s causing that?”
17:15 The second phase: Move Back (What’s causing that) - We’ve talked about the pain and frustration, what we’re going to talk about now is what is causing it…
18:15 We’re looking for potential roots to the symptoms
20:20 The third phase: Assemble (What should we do about the roots) a numbered list of possible solutions
24:10 The fourth phase: Choose one or more of the solutions
27:20 The fifth phase: Kick It (who can do something about it?)
28:15 Rocks, reference to Stephen Covey https://www.youtube.com/watch?v=zV3gMTOEWt8
28:40 Book reference “The Courage to be Disliked” by Kishimi and Koga
32:40 Definition of a conductor in a business sense
39:50 Book reference “The excellence dividend: Tom Peters
42:40 The Sixth phase: Follow Up!
**Credits**
Music - I want a new drug, Huey Lewis and the News
52 episodes
Share
