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2024 Global Business Services Key Issues Research
Manage episode 399563724 series 3292182
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In this episode of the “Business Excelleration® Podcast,” what are global business services leaders focused on in 2024? What are their transformation priorities for the coming year? A discussion of findings from our 2024 Global Business Services Key Issues research, with Senior Director Penny Weller, Global GBS Advisory Practice Leader Martijn Geerling, and Digital Enablement and GBS Advisory Practice Leader North America Vin Kumar.
The full show notes can be downloaded here.
Chapters
1. 2024 Global Business Services Key Issues Research (00:00:00)
2. Welcome to this episode, hosted by Penny Weller. (00:00:46)
3. How GBS leaders are currently seeing the business environment. (00:01:22)
4. GBS growth and its ability to spend in uncertain markets. (00:04:37)
5. Generative and AI and technology. (00:07:48)
6. Shifting focus from labor costs to digital innovation. (00:10:54)
7. The state of labor arbitrage. (00:15:50)
8. Obstacles for GBS. (00:17:27)
9. What’s in store for the future of GBS beyond 2024. (00:21:37)
10. Which finding in the study surprised our guests most, and why? (00:24:10)
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