Bridging the Gap Between Business and Expert Knowledge, One Vet at a Time, with Chris Turner

Business Habitat with Sam Dean

In Episode 116 of The Business Habitat podcast, Sam takes a closer look at the topic of the expert paradox and the disparity between the knowledge and expertise needed to become a leader in a chosen field, and the specific set of management skills required to successfully run a thriving business. Sam is joined by Chris Turner, founder of Vet Services Australia, to discuss how his company is addressing this problem by providing much needed administration and management support to time poor professionals in the animal services space.

Chris took a non-linear path to the company he now runs, and it’s his diversity of experience and training which he attributes to his current success. While not for everyone, Chris adapted well to the demanding world of sales and cold calling, before progressing into the financial services industry. It was in these roles that Chris came to understand the importance of listening to people and genuinely aiming to understand his client’s primary needs.

Fortuitous circumstances led to Chris unwittingly adopting a dog from a relative, and slowly growing to embrace “Dudley” as an important member of the family. Through this experience, Chris began to recognise the overwhelming need for support for vets and veterinary services, and utilising his background and skills, the idea behind Vet Services Australia was born.

In this conversation, Sam and Chris explore the concept of the expert paradox, and the need for business support for many professionals, regardless of their field. Sam emphasises the consistency that Chris has applied to building his business and the value that is derived by freeing up a vet’s time to focus on their clients (both animals and people).

Sam and Chris discuss the emergence of heartfelt and community based businesses, whilst also recognising that wealth creation strategies play an important role in allowing business owners and professionals to build a valuable asset that can set them up for retirement.

Chris’s Vet Services Australia is a fantastic example of a business that’s arisen to solve an existing problem, and this discussion brings clarity to how we can better address the ongoing issue of overwhelm and burnout.

Here at BlueprintHQ, we are here to help. We are super passionate about the professional services industry and supporting you with what you need. We are offering a 30 minute consultation call to help you with this process. Go to https://www.blueprinthq.com.au/consultation