It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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Please Use Frightfully Foul Language to Power Your Honest Stories of Fabulous Service(S12 E01)
MP3•Episode home
Manage episode 268026621 series 1352973
Content provided by Business Jazz. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Business Jazz or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Paul & Roger overcome a vicious cat and an assault by helicopter to answer these important business question for you: —Are imperfect recordings valuable? —Should we rubbish Robert Capa's blurry photographs of the D-Day landings? —How much should you swear in business communications? —How can you build online trust? —What extraordinary experience did Roger have while buying fibreglass? —What terrible experience did Paul have in a restaurant? —What the hell happened to Series 11?
…
continue reading
161 episodes
MP3•Episode home
Manage episode 268026621 series 1352973
Content provided by Business Jazz. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Business Jazz or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Paul & Roger overcome a vicious cat and an assault by helicopter to answer these important business question for you: —Are imperfect recordings valuable? —Should we rubbish Robert Capa's blurry photographs of the D-Day landings? —How much should you swear in business communications? —How can you build online trust? —What extraordinary experience did Roger have while buying fibreglass? —What terrible experience did Paul have in a restaurant? —What the hell happened to Series 11?
…
continue reading
161 episodes
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