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Driving Strategic Change Starting With The Customer

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Manage episode 405874024 series 1864133
Content provided by The Executive Director of the Cambridge MBA. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by The Executive Director of the Cambridge MBA or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
In many companies, there are several layers between developing strategy and the customer. The best plans and presentations crumble on the first contact with customers and the best companies can rapidly collect, clean and learn from customer data. Whether you are grappling with customer churn, or figuring out what's going on between strategy and execution, our guest Vignesh Chandran has more than 10 years of experience working with top companies on precisely these problems. Learn how you can develop better strategies that can be better executed based on good data.
  continue reading

102 episodes

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Manage episode 405874024 series 1864133
Content provided by The Executive Director of the Cambridge MBA. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by The Executive Director of the Cambridge MBA or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
In many companies, there are several layers between developing strategy and the customer. The best plans and presentations crumble on the first contact with customers and the best companies can rapidly collect, clean and learn from customer data. Whether you are grappling with customer churn, or figuring out what's going on between strategy and execution, our guest Vignesh Chandran has more than 10 years of experience working with top companies on precisely these problems. Learn how you can develop better strategies that can be better executed based on good data.
  continue reading

102 episodes

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