78: Bootstrapping a software in China to manage in-bound sales serving 900+ clients

China Paradigms

Thomas Knoop, the GM & Co-Founder of Livecom China, speaks with Matthieu David about the leading CustServ AI solution that supports Wechat, Weibo, Insta in China. In this China business podcast, we talk about the business model of Livecom and the story behind it. Knoop also mentions his unique view of AI and more. Highlights of this episode: 00:36 General introduction of Livecom 6:09 How does the company price 9:25 The story of Livecom 14:30 The holistic view of touchpoint of Weibo 23:25 Where does Thomas develop Livecom and his develop team 24:30 How important is Chinese business to Thomas 26:37 How does Thomas deal with developing a China-centric platform with a foreign development team 30:20 How does Thomas manage across country customers 32:27 What does Livecom do for “饿了吗” 34:08 Why does “饿了吗” choose Livecom and the story behind 45:00 What does Thomas think of AI 56:32 What books inspire Thomas the most on his entrepreneur journey 57:05 What does Thomas read to stay up-to-dated about China 57:44 What books on China would Thomas recommend if any 58:28 What productivity tools does Thomas like to use 59:41 What would be another business Thomas would like to manage if he has extra time 1:00:42 An unexpected success and failure Thomas has witnessed in China official website: https://www.livecom.cn ====================================================== China Paradigms is the China Business Podcast for entrepreneurs and China watchers. Learn from business professionals in China on our China Paradigms website: http://chinaparadigm.com/ Daxue Consulting is a market research and management consulting firm focusing on the Chinese market. We are leveraging a multiple-methodology approach in order to support clients’ needs, auctioning traditional methodologies as well as technology-driven tools. More about Daxue Consulting: https://daxueconsulting.com/ Facebook: https://www.facebook.com/daxueconsulting/ Linkedin: https://www.linkedin.com/company/daxue-consulting/?viewAsMember=true Twitter: https://twitter.com/DaxueConsulting