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#10: Why your customer health scores are not working with Irit Eizips, CSM Practice
Manage episode 196274648 series 1404338
Content provided by Churn It Up: Customer Success Podcast and Aly Mahan. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Churn It Up: Customer Success Podcast and Aly Mahan or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
About The Episode This week, Aly talks with Irit Eizips, CEO for CSM Practice. In this episode, Irit explains her approach to customer health scores detailing best practices developed after years of experience, as well as common pitfalls you should avoid as you embark on designing yours. She also shares a detailed customer health score design approach that will help you understand why yours doesn’t work, and what can you do to fix it. Be sure to take notes and try out her approach to augment your health score in a way that would help your Customer Success team become more strategic and proactive in maximizing value for both your clients and your company. Be ready to flip everything you know about scoring your customer’s health. See full show notes here: https://www.receptive.io/podcasts/churnitup/customer-health-scores-irit-eizips.html
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Manage episode 196274648 series 1404338
Content provided by Churn It Up: Customer Success Podcast and Aly Mahan. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Churn It Up: Customer Success Podcast and Aly Mahan or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
About The Episode This week, Aly talks with Irit Eizips, CEO for CSM Practice. In this episode, Irit explains her approach to customer health scores detailing best practices developed after years of experience, as well as common pitfalls you should avoid as you embark on designing yours. She also shares a detailed customer health score design approach that will help you understand why yours doesn’t work, and what can you do to fix it. Be sure to take notes and try out her approach to augment your health score in a way that would help your Customer Success team become more strategic and proactive in maximizing value for both your clients and your company. Be ready to flip everything you know about scoring your customer’s health. See full show notes here: https://www.receptive.io/podcasts/churnitup/customer-health-scores-irit-eizips.html
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