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CBL Episode #65 Cleaning Tech Training...Elevating Your Cleaning Team: Expert Training, SOPs, and Staff Recognition Strategies
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Ever wondered how to turn your cleaning staff into a highly effective team? Discover the secrets behind creating a powerhouse workforce with insights from the restaurant industry and the expertise of Kimberly Gonzalez. This episode of Cleaning Business Life promises to equip you with the tools needed to develop a consistent and comprehensive training system, ensuring your staff can handle multiple roles and maintain high standards even during absences. Learn why 20 to 24 hours total of training strikes the perfect balance between thorough preparation and cost efficiency, and why documenting every step of the process is crucial for success.
Effective communication and continuous training are the cornerstones of employee satisfaction and confidence. Hear Kimberly Gonzalez's unique approach to ongoing training and quality checks, tailored to individual strengths and weaknesses. We’ll shed light on practical orientation procedures, from handling paperwork and safety protocols to mastering chemical handling and emergency procedures. Through real-life examples, we stress the importance of senior staff engaging with their teams face-to-face, fostering a supportive and well-informed work environment.
Standard operating procedures (SOPs) are the backbone of any successful cleaning business. In this episode, we explore essential SOPs, including the surprising use of vodka as a cleaner and other strategies for handling unexpected events. With hands-on training, attention to detail, and a structured schedule for continuing education, your staff will stay sharp and well-prepared. Personal anecdotes highlight the challenges and rewards of leadership roles in the cleaning industry, underlining the importance of recognition and appreciation in maintaining a motivated and engaged team. Join us for a deep dive into the strategies that will elevate your cleaning business to new heights.
Questions? Feel free to reach out!
Kimberly Gonzales: info@purevergreen.com
Shannon Miller: cleaningbusinesslife@gmail.com
Join my FB Group: https://www.facebook.com/groups/1583362158497744
YouTube: https://www.youtube.com/channel/UCIjMz_-9YyiFvNVIgb61iYg
To order All-Natural Cleaning Products: www.PÜREvergreen.com
See Shannon's latest courses: www.KleanFreaksUnversity.com
Chapters
1. CBL Episode #65 Cleaning Tech Training...Elevating Your Cleaning Team: Expert Training, SOPs, and Staff Recognition Strategies (00:00:00)
2. Effective Cleaning Staff Training Techniques (00:00:01)
3. Importance of Communication and Training (00:12:58)
4. Creating Standard Operating Procedures for Cleaning (00:17:28)
5. Effective Training and Customer Service (00:28:34)
6. Importance of Training and Recognition (00:38:33)
7. Importance of Continuing Education and Training (00:45:40)
68 episodes
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