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On-call support sucks - here's how to fix it
Manage episode 364091181 series 3411356
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Get ready to dive into the high-pressure world of technical support with true tales from the on-call support crypt! Join us as we sit down with seasoned software engineer Jacob Mages-Haskins as he reveals the secrets behind the scenes. From late-night emergencies to rapid troubleshooting, we uncover the reasons why getting stuck on the on-call support rotation is a nightmare for engineers. Before you start reliving your own support-call PTSD, be assured that things don’t have to be this bad. Have a listen as Mages-Haskins outlines valuable processes that can help the poor engineering sods who wind up on-call when the systems go bananas and the customers flood the business with their “WTH??” and “Help me!!!!” cries of despair.
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