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For the Hotel Business, It’s TripAdvisor or Bust

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Manage episode 123818440 series 108909
Content provided by Melissa Burton and Harvard Business School. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Melissa Burton and Harvard Business School or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Research says that 85 percent of people will make a purchase after reading online reviews about a product or service. This has had huge implications for the hotel industry and helps explain why TripAdvisor, a massive repository of user-generated reviews, was the most-visited travel website in the world in 2013. Professor Thales Teixeira discusses TripAdvisor’s staggering success, how the company has forced an entire industry to change the way it considers (and purposefully influences) the online review process, and how consumers navigate that sea of reviews
  continue reading

30 episodes

Artwork
iconShare
 
Manage episode 123818440 series 108909
Content provided by Melissa Burton and Harvard Business School. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Melissa Burton and Harvard Business School or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Research says that 85 percent of people will make a purchase after reading online reviews about a product or service. This has had huge implications for the hotel industry and helps explain why TripAdvisor, a massive repository of user-generated reviews, was the most-visited travel website in the world in 2013. Professor Thales Teixeira discusses TripAdvisor’s staggering success, how the company has forced an entire industry to change the way it considers (and purposefully influences) the online review process, and how consumers navigate that sea of reviews
  continue reading

30 episodes

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