175 - FinTech Compliance KPIs and Metrics You Can Control

Compliance That Makes Sense

It’s easy to assume that the way things are being done is the right way to do things, but a change in perspective can open our eyes to the benefits of doing things differently. In this episode, I discuss how to establish KPIs as a compliance professional when there are a lot of unknowns in play. I hope you walk away from this episode with a new perspective on the metrics you can and cannot control!

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Today's episode:

[00:38] An overview of today’s episode.

[01:24] A personal experience that has taught me to always question the status quo.

[06:58] Why aiming to acquire a license by a specific date is a problematic KPI in the FinTech compliance space.

[08:16] Why I believe compliance professionals should be responsible for reconciling input from different departments.

[09:59] Examples of KPIs that should be used in relation to compliance auditing.

[11:45] Important compliance KPIs related to bringing in new business.

[13:47] KPIs that compliance professionals should consider in relation to customer support.

[16:06] What characterizes a good KPI.

Show links:

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