Ep 108, The Impact of Incorrect Assumptions

Conflict Managed

🎙This week on Conflict Managed, we welcome Brian Bloch, organizational ombuds for Global Green Growth Institute, the World Central Kitchen, ISKCONResolve, and is co-Ombuds at Ashoka and NASA.

Join us as we discuss:

💭 Curiosity

❓ Unclear expectations

👂 Listening and asking the right questions

🙏 Addressing conflicts with volunteers and faith-based organizations

💡 The importance of curiosity and empathy

⚖️ The art of balancing courage and consideration

🐹 Getting off the hamster wheel of conflict angst

Brian Bloch has over 20 years of experience as an ombudsperson. He started his career by creating ISKCONResolve, a faith-based conflict resolution program. He developed the Ombuds program at the U.S. Department of the Interior working primarily with Native Americans. He now runs the ombuds program at the Global Green Growth Institute, the World Central Kitchen, ISKCONResolve, and is co-Ombuds at Ashoka and NASA (overseeing the program run by collateral duty ombuds).

Brian spent years on a project of the Supreme Court of India introducing mediation into the court system. He has trained over 400 mediators and 50 ombuds. He has served on the board of the International Ombuds Association (IOA), and as an associate editor of IOA’s academic journal. He is an IOA Certified Organizational Ombuds and presently serves on the committee that certifies ombuds. In addition to his ombuds work, he is a court-appointed mediator, facilitator, organizational development practitioner, certified coach and trainer.

Conflict Managed is available wherever you listen to podcasts.

Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown. Tune in every Tuesday for new episodes.