Episode 73: The One About Asking Good Questions

Consultants Saying Things

In the fast-paced world of consulting, the ability to ask insightful questions can be the key differentiator between average and exceptional performance. Here are 7 things you need to know about the art and science of effective questioning to generate superior outcomes.

We Discuss:

• How can consultants ask good questions without appearing incompetent?
• Is the Socratic method overused in consulting?
• How does asking questions differ across cultures?
• How can technical consultants improve their questioning skills?
• How can junior consultants ask questions of senior team members or clients?

Key Highlights:

• The importance of asking good questions as a consultant, rather than just appearing as an expert (00:02:58)
• Building rapport and psychological safety is crucial for asking probing questions effectively (00:26:13)
• The Socratic method can be valuable if used with humility and genuine curiosity, not to prove someone wrong (00:30:05)
• Cultural differences play a role in how questions are perceived and should be asked (00:40:09)
• For technical consultants, developing questioning skills may require intentional effort as it doesn't always come naturally (00:44:03)
• Asking questions demonstrates expertise more than just stating facts, though this can be counterintuitive (00:46:16)
• Good questioning involves being curious, open, caring about the intent, and can be learned through practice (00:45:22)
• Questions are fundamental to human existence, learning, and career development (00:45:46)

7 Takeaways:

1. Effective consultants focus on asking insightful questions rather than simply demonstrating expertise, as this approach leads to better problem-solving and client relationships.
2. Building rapport and psychological safety is crucial before asking probing questions, especially in different cultural contexts where relationship-building may be more important initially.
3. The Socratic method can be a powerful tool when used with genuine curiosity and humility, rather than as a means to prove someone wrong or appear superior.
4. For technical consultants, developing strong questioning skills may require intentional effort, as it often doesn't come naturally to those with an engineering mindset.
5. Asking thoughtful questions can actually demonstrate more expertise than simply stating facts, though this approach may feel counterintuitive at first.
6. Good questioning involves being curious, open-minded, and caring about the intent behind the inquiry, skills that can be learned and improved through practice.
7. Questions are fundamental to human existence, learning, and career development, serving as a powerful tool for personal and professional growth.

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