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Episode 22 | Must Have: Entrepreneurial Lessons for CX Leaders
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Thomas Lehner, Director of Global Support and Operations at Spryker, shares his journey from entrepreneur to global leader in customer experience. He emphasizes the role of an entrepreneurial mindset in fostering innovation, sustainable value, and effective feedback loops for continuous improvement. He also discusses the importance of aligning product development with evolving customer needs.
“If we look at what is important in entrepreneurship, it all boils down to satisfying a need, and you need to consistently produce relevant and sustainable value for your customer.” - Thomas Lehner
This episode highlights the need for a business-savvy approach to customer experience. It's all about creating lasting value, always getting better through feedback, and blending human touch with AI smarts. This recipe helps companies stand out and really wow their customers in today's tricky market
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