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Homeworker Contact Centres
Manage episode 361714169 series 2991143
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Hybrid working may be here to stay, but working from home permanently is increasing. As the pandemic hit there were organisations that issued homeworkers with all the right kit and others that bought cheap and bought twice.
We explore how home-based working changes management and makes the home worker far more self-dependent in areas traditionally beyond many people’s expertise.
What does this also mean for measures? It’s often been said if you can’t measure it, you can’t manage it, and with remote working, there’s a lot you can’t manage.
Do get in touch at jeremy@realitytraining.com with your comments on this topic to be shared in future episodes.
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