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Voice Tips for Contact Centres Part 1: Five Key Tips to Improve

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Manage episode 397559541 series 2991143
Content provided by Jeremy Blake and Bob Morrell, Jeremy Blake, and Bob Morrell. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Jeremy Blake and Bob Morrell, Jeremy Blake, and Bob Morrell or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

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Why are some advisors effective and some less so? Let's unlock that mystery!
In this episode Jeremy Blake and Bob Morrell show you how important and flexible the voice is – and how you should be using it. In the first part of our special double-feature, we're laying down five key tips that will make your voice the secret weapon of your call centre.
Explore the nuances of tone with us as we analyse how a simple change in inflection can turn a customer's frown upside down. Plus, we'll tackle the underrated skill of active listening—because sometimes, the best way to be heard is to listen.
Join our conversation and let's transform your vocal game into the heart and soul of your contact centre's success. Jeremy and Bob are here to guide you through, and we promise, by the end of this episode, you'll be wielding your voice with the finesse of a maestro.
Look out for Part 2 – coming soon!

Find more useful and essential contact centre development from realitytraining.com

  continue reading

44 episodes

Artwork
iconShare
 
Manage episode 397559541 series 2991143
Content provided by Jeremy Blake and Bob Morrell, Jeremy Blake, and Bob Morrell. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Jeremy Blake and Bob Morrell, Jeremy Blake, and Bob Morrell or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

Send us a Text Message.

Why are some advisors effective and some less so? Let's unlock that mystery!
In this episode Jeremy Blake and Bob Morrell show you how important and flexible the voice is – and how you should be using it. In the first part of our special double-feature, we're laying down five key tips that will make your voice the secret weapon of your call centre.
Explore the nuances of tone with us as we analyse how a simple change in inflection can turn a customer's frown upside down. Plus, we'll tackle the underrated skill of active listening—because sometimes, the best way to be heard is to listen.
Join our conversation and let's transform your vocal game into the heart and soul of your contact centre's success. Jeremy and Bob are here to guide you through, and we promise, by the end of this episode, you'll be wielding your voice with the finesse of a maestro.
Look out for Part 2 – coming soon!

Find more useful and essential contact centre development from realitytraining.com

  continue reading

44 episodes

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