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S1 Episode 5 – Designing content for chatbots with Daniel Gray, Digital Engagement Manager at WaterAid

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Manage episode 204669689 series 2290739
Content provided by Vanessa Barlow. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Vanessa Barlow or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

The content potential of chabots is enormous, with so many opportunities beyond customer service. We chat to Daniel Gray about designing an award-winning chatbot for WaterAid that enabled supporters to talk to Sellu from Sierra Leone. We also pick up with Anna Singer, Digital Strategy Lead at Citizens Advice, to talk about how chatbots could help support their advice services.
https://thebotplatform.com/case-study/wateraid/
https://www.thirdsector.co.uk/wateraid-chatbot-connects-supporters-communities/digital/article/1456079

  continue reading

17 episodes

Artwork
iconShare
 
Manage episode 204669689 series 2290739
Content provided by Vanessa Barlow. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Vanessa Barlow or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

The content potential of chabots is enormous, with so many opportunities beyond customer service. We chat to Daniel Gray about designing an award-winning chatbot for WaterAid that enabled supporters to talk to Sellu from Sierra Leone. We also pick up with Anna Singer, Digital Strategy Lead at Citizens Advice, to talk about how chatbots could help support their advice services.
https://thebotplatform.com/case-study/wateraid/
https://www.thirdsector.co.uk/wateraid-chatbot-connects-supporters-communities/digital/article/1456079

  continue reading

17 episodes

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