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Navigating the emotional landscape of technology adoption in the workplace
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Ever wondered how our emotions play a pivotal role in adopting new technologies at work? Join us as Lucy Selby of Fidelity International enlightens us on this intriguing subject. Our deep-dive conversation reveals how employees' varying proximity to technology shapes their comfort levels with digital tools and the unanticipated longing for human connection in tech support. We also unravel the art of gathering honest feedback in a workplace, dissecting the influence of group dynamics, hierarchy, and language on the candidness of employee responses.
This episode is a journey into the heart of user experience, mapping the emotional contours that define our interaction with digital platforms. Lucy and I explore the power of qualitative research in capturing these emotional nuances, and the surprising insights that can emerge from just a handful of user engagements. We debate the effectiveness of emoticon-based feedback mechanisms and the importance of incorporating emotional journey data with traditional usage metrics, painting a richer picture of digital platform use and the potential to revolutionise how we measure user satisfaction.
In the capstone of our discussion, we tackle the challenge of quantifying these emotional insights and their profound impact on business outcomes. We share how to identify the critical 'moments that matter' with a small yet effective sample size, and how to convey the value of emotional data to stakeholders who are more accustomed to hard numbers. Drawing inspiration from thought leaders like Simon Sinek and Brené Brown, we offer resources for those eager to deepen their understanding of emotional intelligence and its transformative power in both the professional sphere and personal life. Don't miss this thought-provoking exploration of the human side of technology in the workplace.
Chapters
1. Emotions impact adoption in digital workplace (00:00:00)
2. Mapping emotional journeys for user experience (00:12:57)
3. Measuring emotional journey insights (00:21:52)
4. Resources for emotional intelligence (00:36:06)
4 episodes
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