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Call centres will no longer exist | Nikola Mrkšić | PolyAI | firstminute capital

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Manage episode 365105779 series 3379379
Content provided by firstminute capital and Firstminute capital. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by firstminute capital and Firstminute capital or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

Society needs to brace itself.
Tens of millions of people around the world work in call centres - but the latest advances in Generative AI and synthetic voice are set to make around 🤯🤯 🤯 80% of their jobs redundant 🤯 🤯 🤯 .
That's according to Nikola Mrkšić, the founder of PolyAI, a machine learning platform that buildings chatbots or voice-based agents for call centres.
In this episode of Crazy Until It's Not, we talk about the story behind PlolyAI and Nikola himself. And we also talk about what it means for society if so many jobs are getting automated.

  continue reading

45 episodes

Artwork
iconShare
 
Manage episode 365105779 series 3379379
Content provided by firstminute capital and Firstminute capital. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by firstminute capital and Firstminute capital or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

Society needs to brace itself.
Tens of millions of people around the world work in call centres - but the latest advances in Generative AI and synthetic voice are set to make around 🤯🤯 🤯 80% of their jobs redundant 🤯 🤯 🤯 .
That's according to Nikola Mrkšić, the founder of PolyAI, a machine learning platform that buildings chatbots or voice-based agents for call centres.
In this episode of Crazy Until It's Not, we talk about the story behind PlolyAI and Nikola himself. And we also talk about what it means for society if so many jobs are getting automated.

  continue reading

45 episodes

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