Episode 29 - Shake it off - How to Deal with Negative Feedback and Internet Trolls

Creative Biz Rebellion

Content provided by Creative Biz Rebellion, Kelly Parker Smith, and Caroline Hull. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Creative Biz Rebellion, Kelly Parker Smith, and Caroline Hull or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

7y ago 32:51

M4A•Episode home

Hey Rebels! In this episode Caroline and Kelly talk all about dealing with negative feedback and internet trolls. For product based biz these can cause lots of anxiety and tears. Caroline and Kelly give great tips to help you get through these tough times and focus on the good. It is impossible to make everyone happy. Dealing with negativity is all about swallowing your pride and doing what you have to do. Chin up Rebels! Don’t let the negativity bring you down!

Tips for Dealing with Negative Feedback:

-Take a small break and come back and continue your work-Do not respond for 24 hours-it may not be as bad later-Swallow your pride sometimes and just give a refund-During the holidays you may need to bend your shop rules to diffuse any issues.- Go back read through all your good reviews

Instagram Trolls:

-slide on the comment, click on the exclamation mark, report as spam or delete/block them!

Blog: Dealing with People's Opinions

-You must have a spam filter-Do not let comments post automatically to the blog (have them approved first) or do not have any at all

Product Reviews-Etsy:

-Breathe-reach out to the client and offer solutions to fix the issue-Be very factual when replying to reviews on Etsy-give all the facts-Have policies in place for when something happens-Keep convo’s in Etsy incase the customer opens a case and then you have proof and documentation

Quote Love from Caroline & Kelly

Breathe & Focus on the good -Caroline

How you approach the negativity will affect how it goes down -Caroline

Sometimes you have to swallow your pride and give a refund -Kelly

Don’t be afraid to block people -Kelly

Keep it short, sweet, to the point & Factual -Kelly

If you have a second please jump over to iTunes and leave us a review! Click on the link and then click on “view in iTunes” to leave us a review. We give you all the virtual fist bumps. Thank you!

JOIN THE REBELLION! Signup for our newsletter and get our fave list of Instagram hashtags FREE!

YOU CAN FIND KELLY ONLINE AT:

www.helloworldpaperco.com www.kellyparkersmith.com www.helloworldstamps.etsy.com

YOU CAN FIND CAROLINE ONLINE AT:

www.carolinecreates.com www.carolineannhull.com www.carolinecreates.etsy.com

159 episodes

#Business #Marketing #Handmadebusiness #Productbasedbusiness #Onlineshop #Creative Biz Rebellion #Caroline Hull #Kelly Parker Smith #Arts #Graphic Design