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Content provided by Christopher Brooks. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Christopher Brooks or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
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Customer Experience Superheroes - Series 2 Episode 2 - CX in a Crisis - Reflections from Christopher Brooks
Manage episode 273809994 series 2801423
Content provided by Christopher Brooks. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Christopher Brooks or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
In this episode I showcase 10 organisational responses using customer/employee/community experience to make a difference in a crisis.
From Amazon to Louis Vuitton, from Netflix to Pret I detail various endeavours and explore the value of them and to who.
These are demonstrating the adaptable nature of strong CX programme management and will act as inspiration, as well as idea sets to all.
My name is Christopher Brooks, a practicing global CX consultant and mentor with over 15 years CX transformation programme experience behind me.
51 episodes
Share
Manage episode 273809994 series 2801423
Content provided by Christopher Brooks. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Christopher Brooks or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
In this episode I showcase 10 organisational responses using customer/employee/community experience to make a difference in a crisis.
From Amazon to Louis Vuitton, from Netflix to Pret I detail various endeavours and explore the value of them and to who.
These are demonstrating the adaptable nature of strong CX programme management and will act as inspiration, as well as idea sets to all.
My name is Christopher Brooks, a practicing global CX consultant and mentor with over 15 years CX transformation programme experience behind me.
51 episodes
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Similar to Customer Experience Superheroes
The Village Global podcast takes you inside the world of venture capital and technology, featuring enlightening interviews with entrepreneurs, investors and tech industry leaders. Learn more at www.villageglobal.vc.
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The traditional enterprise go-to-market motion is undergoing a transformational shift. B2B buyers are more sophisticated than ever, and operational efficiency is a key focus for every organization. One key function possesses a unique opportunity to shape the future of revenue generation: enablement. On this podcast, we’re bringing you the secrets, strategies, and tactics that successful enablement leaders are using to drive meaningful impact. The Enablement Edge is the go-to resource for sal ...
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…
continue reading
Welcome to the What’s Next! Podcast. I’ve met so many brilliant people as I traveled the globe and have had some fascinating conversations that I’ve wished had been recorded so I could share them with you - this podcast was a way for me to recreate those moments and let you in on some fantastic insights. My current conversations center around one objective: what's next for companies and individuals as they look to innovate and grow. I hope these conversations inspire you as much as they have ...
…
continue reading
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…
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