Go offline with the Player FM app!
Customer Experience Superheroes - Series 8 Episode 1 - Humanised Customer Experience with expert Miles C. Thomas
Manage episode 306938302 series 2801423
The Customer Experience Superheroes podcast is back for series 8. So we are delighted to kick the series off with someone who those in the know of CX, know as an expert in customer service; Miles C. Thomas. As someone who has an enviable career in leading customer service functions, Miles shares his views with host, Christopher Brooks, on the importance of human experience in business today.
Miles explains the secret of the untapped value customer service agents can bring to accelerate change and improvements on behalf of customers. Also up for discussion is how customers expectations have changed since the pandemic leading to the acceleration of 'CX for Good'.
Miles is co-author of the latest Customer Experience Book 3, a series pulled together by Naeem Arif. To connect with Miles on LinkedIn click https://www.linkedin.com/in/milesct/.
51 episodes
Manage episode 306938302 series 2801423
The Customer Experience Superheroes podcast is back for series 8. So we are delighted to kick the series off with someone who those in the know of CX, know as an expert in customer service; Miles C. Thomas. As someone who has an enviable career in leading customer service functions, Miles shares his views with host, Christopher Brooks, on the importance of human experience in business today.
Miles explains the secret of the untapped value customer service agents can bring to accelerate change and improvements on behalf of customers. Also up for discussion is how customers expectations have changed since the pandemic leading to the acceleration of 'CX for Good'.
Miles is co-author of the latest Customer Experience Book 3, a series pulled together by Naeem Arif. To connect with Miles on LinkedIn click https://www.linkedin.com/in/milesct/.
51 episodes
All episodes
×Welcome to Player FM!
Player FM is scanning the web for high-quality podcasts for you to enjoy right now. It's the best podcast app and works on Android, iPhone, and the web. Signup to sync subscriptions across devices.