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CX Conversation with Hubert Joseph-Antoine: CX management in large enterprises
Manage episode 311489091 series 3130628
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For the first time we have a Chief Customer Office as our guest!
Hubert Joseph-Antoine, Group CCO at Transdev - largest private public-transport company in the world - joins Vivek in this CX Conversation to talk about CX management in a large enterprise. Listen in for simple tips that are not so easy to implement, yet have a massive impact on customer satisfaction. You'll also notice how Hubert thinks that customer experience management is like social service for him because it creates a positive and happy feeling.
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