CX Conversation with Vijetha Shastry: how future tech is shaping customer experience today?
Manage episode 311489087 series 3130628
Technological advancements like AR, VR, and AI are changing the way customers interact with brands. In this episode of CX Conversations I am talking about "How future tech is shaping customer experience today?" In conversation is Vijetha Shastry, Lead at the Open Innovation and IoT Centre of Excellence at NASSCOM - India's biggest software and software services focussed association.
We talk about airlines, retail, and hospitality and how technologies like Augmented Reality and Virtual Reality are creating a new level of customer experience! Look out for Vijetha's take on how brands must plan and prioritize investment in these technologies.
Visit www.customerguru.in | Looking for a feedback solution? Check out omoto.io
41 episodes