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"How to create 'simple' and 'simplified' experiences?" with Ricardo Saltz Gulko

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Manage episode 311489057 series 3130628
Content provided by Vivek Jaiswal. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Vivek Jaiswal or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

People often conflate 'simple' with 'plain', and 'plain' has, well, a plain connotation. Nothing special about it. But, simple, as Da Vinci reminds us: "Simplicity is the ultimate sophistication."

When it comes to organisations, complexities are discouraged and simplicity is favoured and the reason for that is: simplicity is hospitable to adaptability and the efficacy of an organisation.

Think of it this way: complexities within an organisation are inadvisable for they contribute to poor customer experience. Still not satisfied?

Thankfully, I have one of the top professionals in this field to walk, you and I, through it all.

In this podcast, I talk with Ricardo Saltz Gulko about how to deliver simple and simplified experiences to your customers and employees! Ricardo is the Managing Director and Co-founder of Eglobalis, a boutique consulting agency dedicated to enabling global tech companies to become more agile and adaptable to change. An MBA from Kellogg School of Management and a CCXP, Ricardo **is also a Thought Leader Member and Contributor at the CX University.

Ricardo and I take a deep dive into:

  • what is organisational complexity?
  • how to break the organisational complexity barrier to drive growth?
  • how Ricardo helps companies to design and lead a culture of 'simplicity'?
  • how this organisational 'simplicity' improves customer experience?

... and much more.

Tune in if you think your place of work is too 'complex' and want to help facilitate change towards a 'simple' organisation.

Connect with Ricardo Saltz Gulko on

Linkedin: https://www.linkedin.com/in/ricardogulko/

Twitter: https://twitter.com/RicardoSGulko

Register here to get updates in your inbox: https://om1.cc/cxcon

Looking for an NPS solution? Check out https://omoto.io

  continue reading

41 episodes

Artwork
iconShare
 
Manage episode 311489057 series 3130628
Content provided by Vivek Jaiswal. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Vivek Jaiswal or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

People often conflate 'simple' with 'plain', and 'plain' has, well, a plain connotation. Nothing special about it. But, simple, as Da Vinci reminds us: "Simplicity is the ultimate sophistication."

When it comes to organisations, complexities are discouraged and simplicity is favoured and the reason for that is: simplicity is hospitable to adaptability and the efficacy of an organisation.

Think of it this way: complexities within an organisation are inadvisable for they contribute to poor customer experience. Still not satisfied?

Thankfully, I have one of the top professionals in this field to walk, you and I, through it all.

In this podcast, I talk with Ricardo Saltz Gulko about how to deliver simple and simplified experiences to your customers and employees! Ricardo is the Managing Director and Co-founder of Eglobalis, a boutique consulting agency dedicated to enabling global tech companies to become more agile and adaptable to change. An MBA from Kellogg School of Management and a CCXP, Ricardo **is also a Thought Leader Member and Contributor at the CX University.

Ricardo and I take a deep dive into:

  • what is organisational complexity?
  • how to break the organisational complexity barrier to drive growth?
  • how Ricardo helps companies to design and lead a culture of 'simplicity'?
  • how this organisational 'simplicity' improves customer experience?

... and much more.

Tune in if you think your place of work is too 'complex' and want to help facilitate change towards a 'simple' organisation.

Connect with Ricardo Saltz Gulko on

Linkedin: https://www.linkedin.com/in/ricardogulko/

Twitter: https://twitter.com/RicardoSGulko

Register here to get updates in your inbox: https://om1.cc/cxcon

Looking for an NPS solution? Check out https://omoto.io

  continue reading

41 episodes

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