))
"Why must insurance companies focus on customer experience?" with Harish Agarwal
Manage episode 311489075 series 3130628
Content provided by Vivek Jaiswal. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Vivek Jaiswal or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Harish, SVP, Head of Customer Experience and Segments at Prudential Assurance Company, Singapore, joins me to talk about the state of customer experience in life insurance.
Harish shares how he found his way from marketing to customer experience management and also shares some great insights on the similarities and differences between life insurance and other products that we use on a daily basis.
This is one of the most insightful episodes. I personally learnt a great deal about life insurance and why life insurance companies need to focus on improving customer experience to build a sustainable business.
Listen closely for the part where Harish and I discuss how to build a business case for customer experience.
Visit us at www.customerguru.in
Looking for an NPS tool? Checkout omoto.io
41 episodes
Share
