PodChats for FutureCIO: Managing AI deployment with confidence

CXOInsights by CXOCIETY

A Gartner 2023 Gartner CIO and Technology Executive Survey revealed that even before ChatGPT, one-third of CIOs say their organization had already deployed artificial intelligence (AI) technologies, and 15% more believe they will deploy AI within the next year.

Recognising the high expectations CEOs and business unit leaders have on AI puts a heavier burden on the CIO to manage expectations and the reality of integrating an emerging technology into existing operational processes – ensuring that in the interim nothing is disrupted and the company remains compliant with existing regulations.

But deciding how best to proceed means factoring AI into business value, risk, talent and investment priorities? In this PodChats for FutureCIO, Simon Ma, senior director & regional manager for ASEAN at Freshworks, offers his take on how CIOs can best manage AI deployment across the enterprise.

1. What is your assessment of AI adoption in ASEAN in 2024?

2. As I understand it, business leaders are expecting much from AI. How should CIOs respond to this perhaps hype-driven expectation of the technology?

3. In ASEAN, what are the most challenging aspects CIOs will face as they put in place (and execute) their AI roadmap?

4. Any recommendation for how to integrate AI into existing technologies? And scale AI where it is deemed most impactful?

5. Speaking of change, given the current worker concerns about AI potentially replacing jobs, any suggestions for how CIOs, HR and functional leaders ensure adoption of AI?

6. Every new technology will likely have areas of hiccups, including AI adoption. Any suggestions on how to respond to such hiccups?

7. Looking ahead, beyond the AI hype, what are the trends for CIOs to prioritize in 2024?