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D-Tools 'What's the Buzz' About... Operational Excellence
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What are the two most important business metrics for integrators to track? It’s an important question that gets asked all the time to Matt Bernath, principal at industry consulting firm VITAL.
“We track more than 30 key metrics at VITAL, and we review those monthly with our members and they serve as a report card,” says Bernath, who was a longtime integrator himself and sold his company before joining, then acquiring VITAL. “The most important metric for any business is gross margin, and second to that is labor utilization. Those are the two areas that most integrators have the biggest opportunity.”
Bernath recently joined the D-Tools “What’s the Buzz” podcast with hosts Tim Bigoness and Jason Knott of D-Tools to discuss some of the important operational objectives that integrators need to be targeting to keep moving their businesses forward.
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